Retail Merchandising Support Associate, Serramonte - Flex

Merchandising Colleague

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditionsabout inspiring stores and irresistible productsabout the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

As a Merchandising Colleague - also known as a Front of House Colleague - you'll play a critical role in delivering a seamless, inspiring in-store experience. You will be responsible for executing merchandise movement and placement strategies, enhancing the visual appeal of the sales floor, maintaining well-organized and shoppable displays, and ensuring that pricing and promotional signage is accurate and up to date.

Your attention to detail and commitment to operational excellence will directly impact our customers' experience. You'll be a visible and welcoming presence on the floor, greeting customers with genuine hospitality and offering assistance to ensure they feel seen, supported, and valued.

Collaboration is key to this role. You'll work closely with colleagues across departments to meet shared goals, support sales, and contribute to a culture of hospitality, positivity and making every customer feel welcome by greeting them with a smile and offering your help whenever needed.

Our colleagues begin each day energized and ready to make an impact. They wear their name badge with pride, greet teammates with a warm hello, and help ensure the sales floor is clean, organized, and prepared for customers. They support visual merchandising by updating mannequins, resetting floor layouts, and aligning presentation with company directives - setting the tone for an impactful shopping experience.

On the floor, they focus on the customer - offering a warm welcome, making eye contact, and creating friendly, personal conversations actively listen to their needs, and provide thoughtful assistance to create customer relationships to bring the customers back.

Throughout the day, they maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, replenishing merchandise, and supporting any needed merchandise moves.

They always Finish Strong - sharing our Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank-you. They collaborate with the team to tie up loose ends - reorganizing the department, restocking merchandise, and preparing the space for a successful tomorrow.

We believe service starts with each other - supporting one another with honesty, care, and collaboration so we can better serve our customers and communities.

And we know that excellence is a journey - we strive to improve every day, take pride in our work, achieve sales goals and learn from each other to deliver individual and store results.

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability.

Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality

Must be able to:

• Understand and communicate effectively with customers, co-workers, and supervisors
• Read and understand employment policies and safety rules/procedures in English

Able to create connection with customers, help the store achieve sales goals, and participate in sales-boosting events

Create a welcoming, friendly environment for customers and colleagues, fostering meaningful conversations and connections

Able to learn about products in the store and be able to give expert guidance to customers based on their wants, features, and choices

Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits

Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience

Work seamlessly with colleagues at all levels and across departments to drive sales and elevate the customer experience

Meeting daily sales goal challenges

This position requires talking, lifting, constant moving, standing, and reaching with arms and hands

Standing for at least two consecutive hours, lifting up to 50lbs., stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level

Requires close vision, color vision, depth perception, and focus adjustment

Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

Join us and help write the next chapter in our story - Apply Today!

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.