Multi Site Service Manager

Lead Teams. Drive Excellence. Make an Impact.

Now Hiring: Multi-Site Service Manager – Kent, OH

Are you an experienced maintenance professional ready to lead while staying hands-on with day-to-day operations? Morgan Properties is seeking a Multi-Site Service Manager to oversee maintenance operations at Dartmouth Place (102 units) and Milburn (52 units) in Kent, OH.

We’re looking for an organized, team-oriented leader who is skilled in apartment turns, comfortable troubleshooting a variety of building systems. This is an excellent opportunity for a maintenance professional who can balance leadership responsibilities with hands-on technical work while keeping both communities operating at a high level.

What You'll Be Doing

As a Multi-Site Service Manager, you will:

• Lead and support daily maintenance operations across two communities.
• Serve as a hands-on leader, working alongside the maintenance team while providing direction, organization, and accountability.
• Coordinate and prioritize daily work orders, apartment turns, preventative maintenance, and property needs across both locations.
• Troubleshoot and perform repairs involving HVAC systems, individual hot water tanks, plumbing, electrical, appliances, and general building maintenance.
• Manage unit turns and make ready schedules to ensure apartments are completed efficiently and meet company standards.
• Partner with property management teams to address resident maintenance concerns and provide timely, professional service.
• Coordinate vendors and contractors when needed and ensure work is completed safely, accurately, and on schedule.
• Conduct routine inspections of vacant apartments, buildings, equipment, and community grounds.
• Maintain organized maintenance inventory, tools, supplies, and equipment.
• Ensure maintenance activities meet company safety standards, policies, and applicable regulations.
• Utilize maintenance management systems to track work orders and daily activity; experience with Yardi and Mobile Maintenance is preferred but not required.
• Participate in the on-call rotation and respond to emergency or weather-related maintenance needs as required.

Compensation & Benefits

• Hourly Pay: $26.00–$28.00
• Up to 100% Rent Discount
• Property Staff Shared Renewal Commissions
• Morgan Essentials: $300 Quarterly
• On-Call Appreciation: $15/day when responding to emergency coverage
• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Generous Paid Time Off, including 10 paid holidays and sick leave

Schedule

• Monday–Friday, 8:00 AM–4:30 PM
• Paid rotating on-call participation required
• Must be available and prepared for emergency events
• *Schedule subject to change based on business needs

What We're Looking For

• Previous apartment, multifamily, or residential maintenance experience with the ability to lead day-to-day service operations.
• Strong experience completing and coordinating unit turns/make-readies.
• An organized, hands-on leadership style with the ability to prioritize work across multiple communities.
• Strong troubleshooting and repair skills across HVAC, plumbing, electrical, appliances, and general building maintenance .
• Ability to work collaboratively as a team player while providing leadership, direction, and accountability.
• Strong organizational, communication, and problem-solving skills.
• Experience with Yardi and Mobile Maintenance preferred but not required.
• Active, valid driver's license and reliable personal transportation.
• Ability to participate in the required on-call rotation.

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If you are hired at Morgan Properties, your overall compensation package will also be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

Get To Know Us:

Established in 1985, Morgan Properties is a national real estate investment and management company headquartered in Conshohocken, Pennsylvania, with a corporate office in Rochester, New York. Morgan Properties and its affiliates pursue a diversified investment strategy focusing on multifamily equity investments, commercial mortgage-backed securities, preferred equity, and whole loans. Morgan Properties and its affiliates own and manage a multifamily portfolio comprising over 110,000 units across more than 400 communities in 22 states – the company is consistently one of the largest owners of multifamily in the country.

Additionally, the company has made investments in commercial mortgage-backed securities backed by over $40 billion in multifamily loans. With over 2,500 employees, Morgan Properties prides itself on its quick decision-making capabilities, strong capital relationships, and proven operational expertise. For more information, please visit