Director, Technology Delivery

Join a National Top Workplace Named a Top Workplace in the USA and Top Remote Workplace, Kobie is where the best minds in loyalty come together, driven by passion and innovation. We’re always looking for talented individuals who are ready to join a collaborative, growth‑focused culture. As a partner to some of the world’s most recognized brands, we are leaders in loyalty, helping brands build lasting emotional connections with their consumers. Join Us from Anywhere While our headquarters are nestled in sunny St. Petersburg, Florida, Kobie embraces a flexible work environment, offering teammates the freedom to work remotely. We understand the importance of work‑life balance and support our team with: Flexible Time Off to recharge when needed Nine Company‑Wide Holidays A diverse suite of benefits prioritizing your growth, development, and personal well‑being Discover more about our perks and benefits. Kobie is a values‑led organization where we believe that everyone is a leader, regardless of their position or role. About the team and what we’ll build together This role will support the Kobie general Program Manager responsible for implementations for one or more key Kobie clients. You will participate in the business and technical relationship with the client and will be tasked with leading a team in the creation of high‑quality solutions, planning resources, and managing the expectations of a high‑profile client partner. How you will make an impact Orchestrates End‑to‑End Delivery Execution Own technical execution from SA handoff (post‑discovery) through build, launch, hypercare, and ongoing run. Set and govern delivery plans (scope, milestones, technical dependencies), ensuring on‑time, on‑budget, and in‑quality outcomes. Serve as the single technical escalation point for implementation and run, driving decisions and clearing blockers. Accountable for client satisfaction as it relates to technical delivery and runtime health. Leads Cross‑Functional Coordination and Communication Drive alignment across Product, Engineering, QA, and Client Services; clarify ownership, SLAs, and decision rights. Run daily/weekly operating rhythms (standups, risk reviews, release/incident readouts) that keep delivery moving. Escalate with precision—anticipate organizational pinch points and engage the right leaders at the right time. Serve as a single technical point of accountability during delivery issues. Triage Issues and Identify Root Causes Own oversight of root cause analysis and corrective action. Lead incident triage (functional and technical), coordinate diagnostics, and own the path to resolution. Conduct structured Root Cause Analysis (RCA); document causes, corrective actions. Track and retire recurring defects via systemic fixes (tooling, process, config standards, or code changes). Ensure Program‑Level Operational Stability Govern platform health post‑launch, error budgets aSLOs in partnership with Engineering/Operations to protect client outcomes. Own technical readiness of environments, integrations, and data pipelines supporting live programs. Accountable for operational outcomes at a program level. Drive Strategic Readiness for Launches and Changes Lead go‑live readiness: cutover planning, rollback paths, data migration checks, and production access controls. Chair technical Go/No‑Go with clear risk framing, mitigations, and stakeholder sign‑off. Coordinate change windows and release trains to minimize client impact and validate operational readiness before launches or changes. Continuously Optimize Workflows for Efficiency Map and improve delivery workflows end‑to‑end (from SA handoff to run), reducing manual effort and cycle time. Instrument and eliminate bottlenecks using data (e.g., wait states, rework, defect escape rates). Standardize playbooks, templates, and automation to increase predictability and scale. Support Client KPI and SLA Monitoring Define and track delivery KPIs/SLA dashboards (e.g., release velocity, incident MTTR, defect density, change success rate). Correlate technical signals with business impact (e.g., anomalies in redemptions, engagement, or promotion performance). Proactively surface risks and opportunities to PM/CS and recommend corrective actions. Monitor Bonus Campaigns and Promotional Health Oversee technical execution of promotions/bonus campaigns (config integrity, rules fidelity, and tracking accuracy). Validate pre‑and post‑launch performance; investigate anomalies and coordinate fixes across Product/CS/Eng. Ensure auditability of campaign changes and outcomes for client transparency. Maintain the Central Source of Operational Truth Lead operational documentation and dashboards: delivery status, risk/issue logs, RCAs, runbooks, and readiness checklists. Publish clear, consistent reporting to internal leaders and clients; maintain single‑pane visibility into delivery and run. Ensure configuration governance and versioning across environments. Enable Scalable Delivery for Growth Codify repeatable patterns (reference architectures, integration standards, migration kits). Influence platform/product roadmap with insights from delivery and run to reduce future cost‑to‑serve. Anticipate growth‑driven complexity. Drive long‑term delivery maturity. What you need to be successful 10+ years in technical delivery, platform implementation, or operations leadership in complex, integrated environments. Demonstrated ownership of implementation‑to‑run lifecycles, including incident leadership and RCA. Broad technical fluency across cloud/infrastructure, data/integrations, and application architecture; ability to deep‑dive when required. Comfortable engaging enterprise clients and executives; prior experience with large enterprise programs is a plus (e.g., Fortune 50/100/500). Familiarity with modern application stacks and integration patterns (e.g., APIs/SOA; Java/.NET/SQL), SDLC and Agile practices. Bonus: Marketing technology, loyalty, analytics, campaign management, data marts/warehousing exposure. Measures of Success (First 6–12 Months) Reduction in delivery cycle time and defect escape rate. Consistent on‑time launches with documented readiness and Go/No‑Go discipline. Improved MTTR and closure of repeating RCAs with preventative fixes. Operational dashboards adopted as the single source of truth across Delivery and Client Services. Who we are As a trusted partner, Kobie delivers market‑leading, end‑to‑end loyalty solutions designed to enable customer experiences for the world's most successful brands. We do this with a strategy‑led technology approach that uncovers the truth behind what drives consumers on an emotional level. We believe that our team's passion and expertise are the driving forces behind our success and are proud to be named a Top Workplaces in the USA, where the best and brightest in loyalty drive our mission of growing enterprise value through loyalty. A place for all We celebrate and embrace diversity at Kobie! Employment at Kobie is based solely on an individual’s merit and qualifications, which are directly related to professional competence. We do not discriminate against any teammate or applicant because of race, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or any other characteristic protected by applicable law. We are fiercely committed to fostering a workplace where teammates can bring their authentic selves to work every day. Our DEI initiatives, including various committees, ensure that principles of equity, diversity, and inclusion are deeply ingrained throughout Kobie. While our leadership team fully supports our policy of nondiscrimination and equal opportunity, it is the responsibility of all teammates to uphold these values. Ready to join us? If you’re ready to make an impact and grow in a supportive, innovative environment, we’d love to hear from you. Apply today and join the best and brightest in loyalty! #J-18808-Ljbffr Medium