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Customer Experience Lead - Omnichannel & Training

J.C. Penney Co.

JCPenney is seeking a Customer Experience Supervisor II to lead and engage store associates, coaching on customer service and training initiatives. The role drives profitable sales growth through strong checkout execution and Omnichannel processes, including Ship from Store and BOPIS. The supervisor ensures staffing and service standards are met during peak periods and aligns with company goals. Responsibilities include mentoring cashiers, managing recruitment and onboarding, and leveraging POS #J-18808-Ljbffr J.C. Penney Co.

Vacancy posted 3 days ago
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