Manager, Systems Engineering

Manager, Systems Engineering

The Manager, Systems Engineering leads a Cloud Operations team responsible for the reliable, secure, and efficient operation of critical US-hosted SaaS applications. This role provides both technical and people leadership, ensuring teams are well positioned to meet operational commitments, respond effectively to incidents, and continuously improve service reliability, performance, and scalability.

The Manager is accountable for the day-to-day execution of operational work, Business Operations Assurance (BOA) activities, incident management, and team development. The role will partner closely with High Compliance Managers and other engineering leaders to align operational practices, manage shared dependencies, and support cross-organizational priorities.

Key Responsibilities

• Lead, coach, and develop a Cloud Operations team, including setting clear goals, managing performance, building technical capability, and fostering a culture of accountability and operational excellence.
• Own the team's daily operational execution for assigned applications, ensuring work is prioritized appropriately and delivered in accordance with service commitments, customer needs, and organizational objectives.
• Lead and oversee Business Operations Assurance (BOA) activities, ensuring applications are operationally ready and meet required standards for reliability, supportability, monitoring, documentation, resiliency, and compliance.
• Manage incident response for the team's application portfolio, including incident triage, escalation management, stakeholder communications, restoration of service, root-cause analysis, and completion of corrective and preventive actions.
• Establish clear operational processes, metrics, and reporting to measure service health, incident trends, backlog, operational risk, and team performance.
• Drive continuous improvement across Cloud Operations, including automation, observability, monitoring, alerting, capacity planning, operational tooling, and support processes.
• Partner with engineering, product, security, and infrastructure teams to ensure operational requirements are incorporated into application design, releases, and lifecycle planning.
• Collaborate with High Compliance Managers to align operational practices, support common standards and initiatives, manage cross-team dependencies, and address shared operational risks.
• Ensure appropriate operational documentation, runbooks, knowledge management, and on-call readiness are maintained for supported applications.
• Identify and proactively mitigate operational risks that could affect application availability, performance, security, compliance, or customer experience.
• Communicate operational status, significant risks, incidents, and improvement plans clearly to leadership and key stakeholders.
• Support organizational planning by providing input on staffing, skills, capacity, priorities, and investments required to meet the growing application portfolio's operational needs.

Required Leadership Capabilities

• Proven ability to lead and develop technical operations or systems engineering teams in a fast-paced environment.
• Strong experience with cloud operations, production support, incident management, and service reliability practices.
• Demonstrated ability to manage multiple applications, competing priorities, and cross-functional dependencies.
• Effective written and verbal communication skills, with the ability to provide clear direction to technical teams and concise updates to leadership.
• A collaborative leadership style with a focus on accountability, customer impact, continuous improvement, and operational discipline.

Required Qualifications

• Demonstrated experience leading technical operations, SRE, DevOps, cloud infrastructure, or platform engineering teams.
• Strong understanding of highly available distributed systems, production operations, incident management, capacity planning, disaster recovery, and service resiliency.
• Experience operating enterprise SaaS applications in public cloud, private cloud, or regulated cloud environments.
• Experience with cloud platforms, infrastructure automation, CI/CD, observability tools, and operational telemetry.
• Proven ability to lead teams through complex production issues while maintaining disciplined communication and customer focus.
• Strong cross-functional leadership skills and the ability to influence engineering, security, compliance, and product stakeholders.
• Excellent written and verbal communication skills, including the ability to present operational risk and technical trade-offs to executive audiences.

Preferred Qualifications

• Experience with Oracle Cloud Infrastructure, Oracle SaaS applications, or View email address on click.appcast.io/Federal environments.
• Experience supporting government, regulated, or high-compliance cloud services.
• Familiarity with Primavera P6, Unifier, Aconex, SCP, OPC, Lobby, AIA, or related Oracle Construction and Engineering applications.
• Experience implementing SRE practices at scale, including SLOs, error budgets, blameless post-incident reviews, and reliability engineering roadmaps.
• Experience leading managers, technical leads, or distributed teams across multiple operational functions.

Success in This Role

Success will be measured by resilient and secure services, strong operational discipline, reduced manual toil, improved observability and automation, effective incident response, and a high-performing organization that enables Oracle customers to rely on critical SaaS applications with confidence.

Qualifications

Disclaimer: Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements. Range and benefit information provided in this posting are specific to the stated locations only US: Hiring Range in USD from: $91,400 to $187,000 per annum. May be eligible for bonus and equity. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following: 1. Medical, dental, and vision insurance, including expert medical opinion 2. Short term disability and long term disability 3. Life insurance and AD&D 4. Supplemental life insurance (Employee/Spouse/Child) 5. Health care and dependent care Flexible Spending Accounts 6. Pre-tax commuter and parking benefits 7. 401(k) Savings and Investment Plan with company match 8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 9. 11 paid holidays 10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. 11. Paid parental leave 12. Adoption assistance 13. Employee Stock Purchase Plan 14. Financial planning and group legal 15. Voluntary benefits including auto, homeowner and pet insurance The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. As part of Oracle's onboarding process and consistent with applicable law, US-based employees are required to complete identity verification, which involves the collection and processing of their biometric information. Accommodations to this requirement may be granted following an individualized assessment.

About Us

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