Guest Service Specialist

Seasonal Guest Services Team Lead Do you love the holiday season and enjoy leading a team in a fun, fast-paced environment? Are you energized by creating memorable guest experiences while motivating and supporting a team? If so, Jordan's has the perfect seasonal leadership opportunity for you! We are currently seeking a Seasonal Guest Services Team Lead to help oversee daily operations of our beloved Enchanted Village experience in Avon, MA. This holiday attraction welcomes thousands of families each season and features the Enchanted Village display, MOM 4D Ride, LITE Laser Show, SKATE, The Tube, concessions, and more. This temporary seasonal role is a great opportunity to gain leadership experience, earn extra income, and be part of a tradition that has brought joy to New England families for generations. Schedule: We have a variety of shifts available including days, afternoons, nights, and weekends. Starting Pay: $19.00 per hour Why You'll Love Working at Jordan's Furniture Great seasonal perks including free attraction tickets, free popcorn, and beverages Fun, energetic holiday atmosphere Opportunity to lead and develop a team Fast-paced environment where no two days are the same Flexible scheduling options Be part of a long-standing New England holiday tradition What We Stand ForWhere Work is Fun and Values Matter! At Jordan's, we live the J-Way! Our average employee tenure is 12 years. Every day, our team embodies values that make a real difference: We Care a Lot because kindness and support are at the heart of everything we do. We Do the Right Thing integrity is non-negotiable. We Dare to Think Differently innovation keeps us ahead of the game. We Make Work Fun because great energy fuels great work. Responsibilities We Need You to Perform Lead, motivate, coach, and support a team of Seasonal Guest Service Representatives Ensure guests receive a welcoming, memorable, and exceptional holiday experience Assist with coordinating staffing assignments, breaks, and daily operations Greet guests and direct them to and from Enchanted Village attractions Support operations at MOM, the LITE Laser Show, SKATE, The Tube, concessions, and other attraction areas Answer guest questions and provide outstanding customer service Handle guest concerns professionally and escalate issues when needed Process cash and credit card transactions accurately Assist with concession sales and service Monitor attraction areas to ensure safety, cleanliness, and presentation standards are maintained Help train new team members and serve as a role model for guest service excellence Assist with the set-up, daily upkeep, and closing responsibilities of the Enchanted Village experience Ensure Jordan's high standards of appearance, cleanliness, and hospitality are consistently met Here's What Skills We Need You to Bring Ability to lead and inspire a team while creating a positive work environment Strong customer service and interpersonal skills Positive, upbeat, and enthusiastic attitude Ability to communicate effectively with guests and team members Previous guest service, retail, hospitality, entertainment, or leadership experience preferred Experience handling cash and credit card transactions Ability to maintain professionalism and composure in a busy, fast-paced environment Must be comfortable standing and walking for extended periods of time Ability to work days, evenings, weekends, and holidays Must be available to begin training at the end of October Must be at least 18 years of age Jordan's prides itself on having a strong, loyal J-Team. We recognize that we are One Team, One Goal, working together to create unforgettable experiences for our guests and continue strengthening Jordan's position as an employer of choice. What are you waiting for? Apply now and help bring the magic of the holiday season to life! Jordan's is an Equal Opportunity Employer We share our pay range because transparency matters. This reflects what we reasonably expect to pay for this role based on experience and performance.