Medical Office Assistant

Job Title

Primary Responsibilities:

• Patient Intake: rooming patients.
• Insurance Verification: Confirm insurance eligibility and verify coverage for new patients in compliance with California health insurance requirements.
• Patient Information Management: Accurately obtain and document patient eligibility, coverage, benefits, and authorization information from insurance carriers
• Records Maintenance: Ensure accurate and timely entry of patient demographic information in compliance with regulatory and insurance carrier requirements. Report any discrepancies to the supervisor or manager.
• Client Communication: Respond to incoming calls and emails from prospective and current patients with professionalism and accuracy. Provide timely updates to clinicians, internal teams, and external insurance payers as necessary.
• Intake Process Coordination: Collaborate with the Intake Department Administrator to stay informed of new processes, best practices, and relevant regulations to ensure accurate and complete information gathering.
• Claims Resolution: Monitor outstanding patient balances and initiate appropriate actions for resolution, including liaising with clinicians, external insurance payers, and other entities as needed.
• General Administrative Support: Provide administrative support to the company as required, including project-based assistance and business development activities.

Skills: behavioral health, medical office experience, emr systems, medical record

Top Skills Details: behavioral health, medical office experience, emr systems, medical record

Additional Skills & Qualifications:

• Requirements:
• Education: High school diploma or equivalent required
• Experience: Minimum of 1-2 years of MA experience OR 1-2 years of experience in a healthcare or insurance-related administrative role. Experience in a mental health setting is a plus.
• Technology: Proficient in Microsoft Office Suite (Word, Excel, Outlook). Familiarity with healthcare management software is an advantage.
• Compliance: Knowledge of state
• Strong interpersonal, with the ability to communicate effectively and professionally with staff, providers, patients and contracted insurance carriers
• Demonstrate problem-solving abilities with a focus on resolution and client satisfaction.
• Ability to handle sensitive information with the utmost confidentiality, in compliance with HIPAA and California privacy regulations.
• Capable of working efficiently in a fast-paced environment while maintaining high levels of accuracy and attention to detail.
• Proficiency with healthcare management systems and electronic health record (EHR) systems is preferred.
• Experience Level: Intermediate Level

Job Type & Location: This is a Contract to Hire position based out of Arcadia, CA.

Pay and Benefits: The pay range for this position is $20.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type: This is a fully onsite position in Arcadia,CA.

Application Deadline: This position is anticipated to close on Jun 26, 2026.

About Actalent: Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.