Event Planning Manager

Description:

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

Event Planning Manager

The Event Planning Manager is responsible for planning, coordinating, and executing group events contracted by the Sales team while delivering an exceptional client experience from pre-planning through event completion. Serving as the primary liaison between clients and hotel operations, this role ensures every event is executed seamlessly with a strong focus on customer service, communication, and attention to detail. We are looking for someone who is proactive, solutions-oriented, and committed to building strong client relationships while anticipating needs and resolving challenges with professionalism. Key responsibilities include administering sales agreements, detailing food and beverage, audiovisual, and event requirements, managing room blocks and billing instructions, conducting final event reviews, and serving as the primary on-site contact during programs. The Event Planning Manager partners closely with Sales and hotel operations to ensure flawless event execution and client satisfaction. The ideal candidate is organized, adaptable, and able to manage multiple priorities while maintaining exceptional service standards. Previous hotel or event planning experience is preferred. Strong communication, problem-solving, organizational, and computer skills are essential.

Responsibilities

• Coordinate and plan meetings, events, and group functions.

• Serve as the primary contact for clients throughout the event planning process.

• Work closely with Sales, Operations, Culinary, and other departments to ensure successful event execution.

• Communicate event details, timelines, and special requests to all relevant teams.

• Conduct site tours for confirmed groups and clients.

• Monitor events on-site and address client needs or concerns.

• Maintain accurate event records, contracts, and documentation in Hyatt systems.

• Review and reconcile event billing with clients and the Finance team.

• Attend and lead event planning and group resume meetings.

• Meet service, guest satisfaction, and revenue goals.

• Perform other duties as assigned by hotel leadership.

Why Join Hyatt Regency Phoenix

At Hyatt Regency Phoenix, colleagues are more than employees—they are valued members of our team. We offer competitive wages, career growth opportunities, training, and benefits in a supportive and welcoming environment. Other benefits and Perks:

• Enjoy free employee meals in our employee dining hall

• Discounted & Complimentary Hotel Room Nights

• Medical Dental and Vision Insurance (Full-time colleagues)

• Retirement savings plan

• Excellent training and professional development

• Opportunities to work around the world with Hyatt Hotels and Resorts

• Tuition/Wellness reimbursement, up to $1,000 a year!

Our Values: Respect | Integrity | Humility | Empathy | Creativity | Fun

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications:

Qualifications

• Strong attention to detail and organizational skills.

• Ability to work flexible schedules, including evenings, weekends, and holidays as needed.

• Minimum of two- three years of administrative or office experience required.

• Previous experience in event planning, event coordination, or hospitality preferred.

• Self-motivated with a commitment to delivering exceptional guest and client experiences.

• Ability to manage multiple priorities and work effectively in a team-oriented environment.

• Strong communication, customer service, and problem-solving skills.

• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) and hotel property management systems.

• Ability to work independently while maintaining a high level of professionalism and accountability.

Primary Location: US-AZ-Phoenix

Organization: Hyatt Regency Phoenix

Pay Basis: Yearly

Job Level: Full-time

Job: Catering/Event Planning

Req ID: PHO004587

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.