Staff Developer

Job Description

Job Description

Summary

The Staff Developer is responsible for designing, coordinating, and delivering training programs for CareConnectMD’ s clinical staff, including NPs, PAs, RNs, LVNs, social workers, and care coordinators. This role ensures that clinicians and care teams are equipped with the knowledge, tools, workflows, and compliance requirements necessary to deliver high-quality patient care.

This role plays a critical part in improving patient outcomes, reducing readmissions, strengthening clinical competency, and enhancing staff engagement and retention through structured onboarding, ongoing education, and mentorship.

The Staff Developer partners closely with Clinical Leadership, Operations, Quality, Compliance, and HR to implement scalable training programs that align with organizational workflows, regulatory requirements, and value-based care initiatives.

Key Duties and Responsibilities

Training & Education

• Develop and deliver structured onboarding programs and ongoing in-service education for all clinical roles.
• Design curriculum that includes foundational training, refresher courses, and advanced clinical education (e.g., chronic disease management, transitions of care, behavioral health considerations).
• Facilitate training through a variety of formats, including in-person sessions, live virtual training, and e-learning modules.
• Create and maintain training materials such as SOPs, facilitator guides, competency checklists, and digital learning content.
• Incorporate interactive learning strategies to improve engagement, knowledge retention, and real-world application.
• Leverage internal and external training resources, tools, and industry best practices to continuously enhance program effectiveness.

Clinical Workflow & Compliance Training

• Train staff on EMR/EHR workflows, documentation standards, coding awareness, and care coordination protocols.
• Reinforce best practices in patient assessments, care planning, interdisciplinary collaboration, and transitions of care.
• Provide education on regulatory and compliance requirements, including HIPAA, CMS guidelines, and internal policies.
• Support training aligned with quality measures, risk adjustment, and value-based care initiatives.

Onboarding, Competency & Skill Development

• Lead and coordinate clinical onboarding in partnership with hiring managers and HR.
• Develop and implement role-specific competency frameworks and digital competency tracking tools.
• Conduct regular, documented competency assessments, including critical areas such as infection control, safety protocols, and clinical documentation.
• Monitor onboarding progress, training completion, and competency validation to ensure readiness for independent practice.
• Identify skill gaps and partner with leadership to implement targeted development plans.

Specialized & Patient-Centered Care Training

• Support education initiatives focused on managing complex and high-risk patient populations, including patients with dementia, behavioral health needs, and chronic conditions.
• Provide training to enhance staff competency in addressing behavioral challenges, improving patient engagement, and delivering compassionate, patient-centered care.

Mentorship & Leadership Development

• Establish mentorship programs that pair experienced clinicians with new or developing staff to build confidence, clinical skills, and engagement.
• Support leadership development initiatives that promote career growth, strengthen team effectiveness, and improve retention.
• Foster a culture of continuous learning, coaching, and professional development across clinical teams.

Quality & Process Improvement

• Analyze trends in documentation, workflows, quality metrics, and patient outcomes to identify training opportunities.
• Collaborate with leadership to implement process improvements and support education for new initiatives.
• Evaluate training effectiveness through audits, competency assessments, feedback, and operational KPIs.
• Support efforts to reduce hospital readmissions and improve overall care quality through targeted education.

Training Delivery Methods & Innovation

• Utilize a blended learning approach, including in-person sessions, virtual platforms (e.g., Zoom), and self-paced online modules.
• Leverage digital tools such as learning management systems (LMS), mobile apps, and collaborative platforms to enhance accessibility and engagement.
• Explore innovative approaches to training delivery, including microlearning, simulations, and peer-led sessions.

Cross-Functional Collaboration

• Partner with Clinical Directors, Medical Leadership, Operations, Quality, and HR to align training with organizational priorities.
• Support change management efforts by developing and delivering training for new workflows, tools, and clinical programs.
• Participate in the development and revision of clinical policies and procedures.

Impact of the Role

• Improve patient care quality and outcomes through a highly trained and competent workforce
• Enhance staff retention and engagement through structured development and mentorship
• Ensure compliance with regulatory and organizational standards
• Strengthen clinical consistency and operational efficiency across all regions

Education and Experience

• Minimum requirement: Licensed Nurse Practitioner (NP) or Physician Assistant (PA).
• Bachelor’s degree in Nursing, Healthcare Administration, Education, or related field preferred.
• Minimum 3–5 years of experience in clinical operations, staff education, or healthcare training.
• Experience in population health, post-acute care, palliative care, case management, or value-based care preferred.
• Experience developing curriculum, facilitating adult learning, and managing onboarding programs.
• Strong knowledge of CMS, compliance, and clinical documentation standards.
• Proficiency with EHR systems and Microsoft Office / training platforms.

Essential Skills and Abilities

• Thrives in an unstructured, start-up environment.
• Self-starter that can work independently and collaboratively, prioritize tasks and has initiative and excitement to take on unfamiliar tasks.
• Advanced knowledge of word processing, graphic presentation and computer software related to specific tasks
• Demonstrated excellent computer and word processing skills with special emphasis on calendaring, presentation, and spreadsheet capabilities
• Working knowledge of company policies, procedures, and operations
• Excellent composition, grammar, and business language skills
• Excellent communication and interpersonal skills with the ability to effectively communicate with all levels of management, patients, and family members.
• Creative, flexible, well organized, resourceful, and detail-oriented
• Excellent judgment in handling confidential and sensitive information
• Ability to work independently, set priorities and handle multiple tasks with a high level of efficiency
• Establishing and maintaining cooperative working relationships with others
• Ability to work across locations and time zones

Licenses/Certifications

• Licensed Nurse Practitioner (NP) or Physician Assistant (PA).

Core Competencies

• Instills trust
• Customer focus
• Manages ambiguity
• Collaborates
• Drives results