Seasonal Customer Service Representative

Customer Sales And Service RepresentativeCustomer Sales and Service representatives provide front line sales and service to customers via inbound telephone calls, chat and email. These agents are responsible for maintaining high standards of performance, sales and service levels. Customer Service Representatives help our customers by offering solutions, identifying opportunities while serving multiple customers at one time. This role is responsible for resolving needs (questions, concerns, transactional issues, etc.), engaging the customer and confidently recommending a solution within the span of InkPixi process and policies. This key position represents the voice and philosophy of Ink Pixi to its customers.Essential Duties and ResponsibilitiesProvide a consistently high level of quality customer serviceAnswer multiple chat queries simultaneously, while maintaining a focus on customer supportRemain current with new customer sales and service proceduresMaximize sales opportunities by offering customer upsellsMeet and sustain minimum performance, attendance and other metricsKnowledge /Skills/Abilities1 to 2 years' experience in customer service, call center and sales or relevant experienceGED or High School Diploma. Some College preferred.Demonstrates excellence in grammar and email etiquetteOral Communication Skills – Rate and clarity of speech, tone, inflection and grammarPC Skills – Prior experience with computers and/or data entryExperienced internet user & Microsoft Excel, Word, PowerPointComposure – Ability to work in high paced environment and competently service customersAdaptability – Ability to handle change in routine & available to accommodate flexible work hoursAbility to work independently as well as being a team playerMinimum of 25 wpm – while maintaining both grammatical and spelling accuracyThe ability to solve problems while maintaining a positive attitudeQualificationsHigh school diploma or equivalent requiredComputer Knowledge and skills requiredPhysical Requirements:This position is regularly required to sit at a desk/computer for extended periods and may require visibility on camera as needed.Please note: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. InkPixi is an Equal Opportunity Employer