Senior User Experience Researcher

Job Description

Senior Human Factors Researcher

Location: Austin TX preferred

Visa sponsorship is not available for this position.

About Oracle Health

Imagine being part of a team that’s not just making technology but making a real difference in people’s lives. At Oracle, we’re passionate about using our expertise, innovation, and global reach to redefine what’s possible in healthcare. This isn’t just a career—it’s an opportunity to help shape the future of an industry that affects everyone, including you and your loved ones. If you’re ready to turn your talent and drive into positive change, join us and help transform healthcare for the better.

What you’ll do

Are you excited by the challenge of transforming healthcare technology? Oracle Health’s Design and Human Factors Research teams are embarking on a bold new mission to completely reimagine the experience of our healthcare applications—from core EHR systems to the patient journey and everything in between.

Oracle’s User Experience (UX) organization is seeking a Senior Human Factors Researcher to join our forward-thinking team. In this influential role, you will have a unique opportunity to identify and solve complex healthcare problems by collaborating closely with clinicians, developers, product management, and UX associates throughout the product lifecycle.

As a Senior Human Factors Researcher, you will:

Apply your human factors expertise, your knowledge of principles and standards, and the most effective research methods to tackle diverse and important challenges in healthcare technology.

Take a scientific, empirical approach to research that is rigorous, standardized, and peer-reviewed—while also leaving room for creativity and innovation.

Conduct quantitative and qualitative research to understand context of use, opportunities for improvement, and validate the usefulness and success of a design against user needs, and established usability and safety goals.

Lead investigations of complex and dynamic interactions across clinical roles, care settings, products, and time horizons.

Ensure that all activities meet regulatory standards and support best-in-class quality and safety for our products.

Produce research outcomes that directly inform product strategy and design, validating the usefulness, safety, and effectiveness of Oracle Health’s solutions.

Work hand-in-hand with UX Design and Product leaders to ensure our designs meet functional and end-user needs, uphold internal standards, and follow industry heuristics.

Senior Human Factors Researcher tasks and responsibilities

Design and lead complex research studies that build upon previous findings, and contribute to continuous design improvement across multiple projects, while adapting to and working within project and organizational constraints.

Influence and gather end user requirements and contribute to their translation into innovative designs that support usability and safety goals.

Work with program managers to recruit representative participants and coordinate research activities with end-users.

Anticipate, identify, and influence the mitigation of safety hazards throughout the product development lifecycle.

Define and defend the usability and safety goals for a product group and promote the integration of goals and research findings into products.

Coach team members and collaborate with stakeholders to provide education and feedback using human factors expertise and established usability principles.

Deliver compelling presentations of research findings and recommendations.

Here’s the kind of person we are looking for:

Bachelor’s degree in Psychology, Ergonomics, Human-Computer Interaction, Industrial Engineering, Informatics or related field.

5+ years of performing user research on software, preferably in safety critical and/or regulated industries. Experience with Healthcare software is a plus.

Strong scientific background with a foundation in research methods, cognition, ergonomics, perception, and human decision-making.

Solid understanding of human factors principles, usability principles, and interface design best practices.

Proactive and organized multitaskers who works well under time pressures.

Outstanding written and verbal communication skills with a fluency in English.

Able to distil research insights into audience-appropriate formats that drive a shared understanding of opportunities and risks.

Able to work additional or irregular hours as needed and allowed by local regulations.

Preferred qualifications

M.S. or Ph.D. degree in Psychology, Industrial Engineering, Human Factors, Experimental Psychology, Cognitive Psychology, Usability Engineering, Information Sciences, Industrial Engineering, Human-Computer Interaction, or related field.

7+ years of experience doing qualitative and quantitative research.

Experience conducting research to inform and/or evaluate the design of electronic healthcare software, and/or other safety-critical systems.

Familiarity with relevant human factors standards and regulatory guidance pertinent to healthcare systems.

Familiarity with research platforms and tools such as: UserZoom, User Testing, dScout, QDA tools, and Qualtrics.

Other expectations

This position is based in the United States and offers flexibility for remote or hybrid work, depending on team and business needs.

This position recommends availability between 8am-5pm Central Time.

This position requires the ability to read, write, and speak English effectively and proficiently.

Responsibilities

Key Responsibilities

Research Strategy-Research Planning:

-Evaluates and translates research needs for

projects and recommends research protocols and methods to design research

studies that achieve research objectives.

-Leverages comprehensive understanding of research

objectives and defines data collection requirements and participant recruitment

for projects with minimal guidance.

-Reviews internal and external research (e.g.,

articles, publications, industry knowledge) and evaluates research to determine

applicability of findings and identify gaps with minimal guidance.

Project Execution:

-Owns research studies for projects with guidance.

-Seeks input from more experienced team members

and revises research to drive alignment with quality standards and expectations.

-Creates plans for research studies and/or programs

for assigned projects.

-Monitors research activities for assigned

projects to identify setbacks and makes adjustments with guidance to ensure on

time delivery, escalating when needed.

Advocating for End Users-Partnering for Product Improvement:

-Communicates user needs and experiences to help

shape product and/or design specifications and inform improvement.

-Advocates for research during product design and

development iterations with internal and external stakeholders.

-Partners with others during post-research

ideation activities (e.g., workshops) to further refine products.

-Leverages established communication practices to

inform stakeholders of user needs.

-Escalates issues during product design and

development meetings.

Research Partnerships and Communications-Research and Domain Expertise:

-Develops working knowledge of research methods,

tools, and industry trends.

-Develops awareness of and adopts standards,

policies, and procedures (e.g., safety, regulations, compliance) related to

research.

-Learns about technology stack and aligned

products within their domain.

Research Insights-Analyzing and Communicating Findings and Insights:

-Synthesizes and proactively shares research

finding within their team.

-Creates presentations and communications of insights

independently.

-Identifies and evaluates patterns and trends in

data to inform insights and recommendations.

-Seeks input during sensemaking analysis and

crafts compelling narratives and visuals to communicate findings with guidance.

Core Responsibilities

Planning & Execution:

-Independently manages work, monitoring timelines

and deliverables to ensure projects or initiatives stay on track and meet

requirements. Proactively prioritizes work and adapts to resource or timeline

shifts, suggesting adjustments to maintain project efficiency.

Collaboration & Partnership:

-Collaborates across teams to align on

expectations and achieve shared objectives. Builds and maintains a

comprehensive understanding of business, stakeholder, and/or customer needs to

build and support effective partnerships. Actively listens to diverse

perspectives and asks questions to ensure understanding of others.

Problem Solving:

-Independently identifies and addresses standard

and non-standard issues in accordance with standard practices, escalating more

complex issues as appropriate. Analyzes data and/or information from multiple

sources to troubleshoot standard and non-standard errors. Contributes to

knowledge sharing and best practices.

Continuous Learning:

-Embraces continuous learning by actively seeking

to build knowledge and new skills and/or tools and staying current with

industry trends and best practices. Seeks out and leverages feedback and

training to improve skills. Contributes to a culture of continuous learning and

knowledge sharing with team members.

Continuous Improvement:

-Develops ideas and recommends updates to increase

the efficiency and effectiveness of processes, protocols, and workflows within

a team. Seeks input from team members on alternative approaches and methods for

improving work.

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $91,400 to $187,000 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC3

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

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Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.