IT Support Specialist

Description

Who We Are

For over 50 years Rose Paving has been more than just a paving companyweve been a team of planners problem-solvers and dedicated partners. Our journey began in 1974 as a modest sealcoating operation on Chicagos South Side and through a shared commitment to quality and hard work weve grown into a national leader with over 30 branches across the country.

As we continue to expand were looking for passionate individuals who want to be part of a legacy of excellence. If you value long-term performance and are looking for a place where your contributions are recognized and your professional growth is supported wed love to meet you!

Why Join Us

• Opportunities for Advancement : We believe in promoting from within. If youre looking for long-term career opportunities we provide clear paths for advancement based on your skills performance and ambitions.

• Team-Oriented Culture : We believe in collaboration. Youll work alongside a team of skilled professionals who are passionate about their work and committed to delivering the highest standards to our clients.
• Exciting Projects & Impactful Work : Be a part of a company where your contributions make a real difference. We take on meaningful projects that challenge and inspire our team.
• Professional Development : We invest in your growth with training programs mentorship opportunities and resources to help you build your skills and career.
• A Fun & Supportive Environment : From Team outings and company events to a positive day-to-day work atmosphere we foster a workplace where people genuinely enjoy coming to work.

What Youll do

As the IT Support Specialist youll work closely with remote IT leadership and IT staff (including a Security Analyst Sr. Network Engineer Systems Administrators and Dynamics 365 CRM Engineer) to ensure smooth day-to-day operations. Youll also play a key role in supporting our Microsoft Dynamics 365 Sales CRM platform which powers a large portion of our business operations.

Responsibilities

• Serve as the first point of contact for technical support requests via SolarWinds Service Desk
• Provide support for Windows 10/11 workstations Microsoft Surface laptops HP printers Microsoft Teams VoIP phones and business software
• Troubleshoot and escalate hardware software and network issues as needed using GoTo Resolve RMM tools
• Support user access permission management and issue resolution in Dynamics 365 Sales CRM including modules like: - Experlogix CPQ - Accounts Leads Opportunities Jobs and Scheduling
• Setup and configure new employee hardware and software
• Maintain asset inventory and participate in lifecycle management of devices and accessories
• Collaborate with remote IT staff to implement solutions and enforce IT standards
• Assist with basic onboarding/offboarding tasks including provisioning and deprovisioning accounts

What Youll Bring To Us

• 2 years of experience in an IT Helpdesk or Support role
• Excellent customer service skills with a 150% user-first mindset
• Strong troubleshooting skills for Windows 10/11 Microsoft Office 365 Teams printers and basic networking
• Familiarity with RMM tools (GoTo Resolve preferred) and ticketing systems (SolarWinds or similar)
• Willingness to learn and support Microsoft Dynamics 365 Sales CRM
• Self-starter with the maturity to work independently while collaborating remotely
• Strong documentation and communication skills

Preferred Qualifications

• CompTIA A certification or other relevant IT support certifications
• Experience supporting Microsoft Dynamics 365 especially Sales or CPQ modules
• Basic understanding of IT asset management and imaging/deployment tools
• Experience working in a distributed multi-site organization

Required Experience:

IC