HOST

Host

Casino Fandango - Carson City, NV

Description

As a host/hostess you will be responsible for seating customers, supporting the grill when possible.

Job Requirements

• Provide fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff.
• Greet and welcome each guest entering the restaurant.
• Build a rapport with guests while walking them to their tables.
• Accommodate our guests with menus, asking if they prefer a table or booth.
• Ensure that guest seating is rotated between all service stations.
• Communicate guest needs to staff/management, i.e., celebrating anniversary and/or birthdays.
• Communicate any guest's complaints and compliments to management.
• Invite and welcome guests back upon completion of their visit.
• Answer the telephone, and make reservations as needed.
• Have complete knowledge of all food and beverages items on the menu.
• Communicate proper flow with the kitchen staff.
• Maintain the overall cleanliness of assigned stations.
• Maintain a positive and professional demeanor during all interactions with guests, fellow team members, and vendors.
• Other duties as assigned.

Qualifications

Education and Experience:

• 18 years of age or older.
• Must have excellent customer service skills.
• Ability to work in a team and independently.
• Excellent organizational skills with the ability to multi-task.
• Ability to read, write, speak and understand the English language.
• Bi-lingual (English/Spanish) is a plus.
• High School Diploma and/or GED preferred

Additional Requirements:

• The ability to maintain composure in a fast-paced, potentially stressful environment.
• The ability to successfully interact with all levels of team members and management.
• Must present a well-groomed appearance.
• Flexibility to work varied shifts, including weekends and holidays, with variable overtime.
• Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust.

Required Work Cards: None

Machinery, Work Equipment, Programs, Software, Hardware Used:

• Info Genesis System
• Paycom system