Front Desk Receptionist

Job DescriptionJob Description

We are seeking a professional, high-energy, and detail-oriented Front Desk Receptionist to join our busy cardiology practice. As the first point of contact for our patients, you will play a vital role in delivering exceptional patient care and maintaining an efficient clinic flow. The ideal candidate has prior experience in a fast-paced medical office, strong communication skills, and proficiency with the Epic EMR system .

Key Responsibilities

• Patient Check-Out: verify demographics, update insurance information, and collect copays/outstanding balances directly within Epic.

• Scheduling & Templates: Efficiently schedule, reschedule, and cancel patient appointments, follow-ups, and diagnostic testing.

• Insurance Verification: Navigate Epic to review insurance eligibility to know what the patient's responsibility will be.

• Telephone Management: Answer multi-line phones professionally, triage patient inquiries, route messages to the appropriate clinical staff, and manage the Epic InBasket for appointments.

Qualifications & Skills

• Education: High school diploma or equivalent required.

• Experience: Minimum of 12 years of medical front desk experience, preferably in cardiology or a similarly fast-paced specialty.

• Technical Proficiency: Hands-on experience with Epic EMR is strictly required.

• Skills:

  • Strong understanding of medical insurance, copays, and basic medical terminology.

  • Ability to multitask under pressure while maintaining a calm, empathetic demeanor with patients. xhqgsiq

  • Excellent verbal and written communication skills.