Service Coordinator

Job Description

Job Description

POSITION PURPOSE

The Social Service Coordinator assists residents in achieving housing stability, financial independence, health and wellness, and an overall improved quality of life. This role includes advocacy and coordination of community resources and services. Additionally, the Coordinator is responsible for planning, organizing, developing, implementing, evaluating, and directing supportive services to help residents maintain an independent lifestyle, in accordance with HUD, Federal, State, and Local Standards, as well as the policies and procedures of Fulson Asset Management Company.

ESSENTIAL FUNCTIONS

Provide general service management including intake, education, and referral of residents to service providers in the general community. These social services may include meals-on-wheels, transportation, home health aides, financial assistance, counseling, preventative health screening, and other needed services.

• Provide supportive linkages between residents and referral agency staff when residents or agencies request assistance. Document these efforts.
• Develop a Resource Directory. This directory may include a listing of state and/or local service providers that residents may contact for assistance.
• Sponsor educational events which may include subjects relating to healthcare, agency support, and life skills.
• Encourage formation and continued participation of a Resident Council within the property for purposes of planning social events, organizing activities, and discussing daily life issues.
• Serves as a liaison to community agencies, networks with community providers, and seeks out new services available to residents.

KEY RESPONSIBILITES

1. Collaboration with Community Providers:

• Actively seek and establish partnerships with local agencies to bring services directly on-site, enhancing existing programs and services.

• Work with community providers to reduce service duplication and ensure the efficient use of resources in meeting the needs of residents.

2. Positive Impact of Service-Enriched Features:

• Housing Stability: Provide residents with ongoing budgeting and financial literacy education to help achieve long-term financial stability.
• Increased Income and/or Employment: Regularly support residents in advancing their financial stability, including providing access to emergency assistance, food, toiletries, clothing, and school supply support.
• Physical and/or Mental Health: Coordinate wellness screenings, educational programs, and distribute health materials to support residents' well-being.
• Quality of Life: Conduct individual assessments with heads of households and maintain regular communication to ensure residents are focused on achieving self-sufficiency and empowered to reach their goals.
• Social and Community Connections: Coordinate and facilitate quarterly community activities, seasonal events, special programs, and field trips to encourage social engagement and reduce isolation.

3. Reporting and Monitoring of Service Delivery:

• Provide detailed monthly reports on the number of residents served and the programs delivered. This helps ensure quality programming and enables identification of trends to improve services and meet residents' needs.

CORE COMPETENCIES

Exemplify the following traits of a successful Social Service Coordinator:

• Flexibility: Ability to adapt to unexpected challenges and changes in a dynamic environment.
• Consistency: Provide reliable service and treat all residents with equal attention and respect.
• Creativity: Think innovatively to develop new solutions and programs that meet residents’ evolving needs.
• Organization: Develop efficient systems, procedures, calendars, and files to maximize service delivery.
• Recognition of Strengths: Focus on residents’ strengths and abilities, not just their needs, to build their confidence and self-sufficiency.
• Respect: Foster an environment of respect by valuing all individuals across their unique identities.
• Boundaries: Maintain professional boundaries to preserve the integrity of work and avoid burnout or favoritism.
• Communication: Exhibit strong listening, feedback, mediation, and problem-solving skills to facilitate effective communication and conflict resolution.
• Collaboration: Work as part of a team, relying on staff and community partners to build stronger communities and self-sufficient residents.

QUALIFICATIONS

EDUCATION/CERTIFICATION: Bachelor’s degree preferred or equivalent.

REQUIRED KNOWLEDGE: Knowledge of supportive services and community

Resources.

EXPERIENCE REQUIRED: Prefer at least 2 years of experience in social

services with senior citizens, nonelderly disabled, families.

SKILLS/ABILITIES: Customer service skills, communication skills, multi-tasking, attention to detail, organization, telephone skills, flexibility, ability to work under deadlines to meet goals, confidentiality.

PHYICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

TALKING: Ability to speak effectively and communicate clearly

AVERAGE HEARING: Able to hear average conversations

REPETITIVE MOTION: The employee is regularly required to sit and type continuously throughout the day

FINGER DEXTERITY: The employee is regularly required to use hands to type.

AVERAGE VISION: Specific vision abilities required by this job include

close vision, color vision, peripheral vision, depth perception and ability to adjust focus.

PHYSICAL STRENGTH: The employee must occasionally lift and/or move up to 15 pounds.

WORKING CONDITIONS General office environment. Quiet surroundings. Adequate

lighting. May also make on-site visits at properties when needed.

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

REASONING ABILITY: Ability to deal with a variety of variables under only limited standardization.

MATHEMATICS ABILITY: Ability to add, subtract, multiply and divide in all units of measure using whole numbers and common fractions.

LANGUAGE ABILITY: Ability to read, analyze, and interpret work-related documents. Ability to communicate clearly.

INTENT AND FUNCTION OF JOB DESCRIPTIONS

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well constructed job descriptions are an integral part of any effective compensation system.

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.