Bilingual Customer Service Representative

Wage Rate $21.50/hour Overview Are you looking for a career with premium benefitsand the potential for growth? At Keefe, we’ve created somethingspecial, a better place to work and grow. Manyemployees start just expecting a paycheck but end upwith a rewarding career. We provide exceptionaltraining and a clear career path. We now also offer DailyPay providing you immediate access to earned wages. Work Today, Get Paid Today! We are proud to be a military and veteran friendly employer. Benefits We care about our employees and offer benefits that support your health, finances, and career growth. Medical, Dental & Vision Insurance DailyPay® - Work Today, Get Paid Today 401(k) Retirement Plan with Company Match Paid Time Off (PTO) Tuition Reimbursement Paid Training Career Advancement Opportunities Life Insurance & AD&D Coverage Voluntary Benefits including Short-Term Disability, Long-Term Disability, Critical Illness, Accident Coverage, and more. About This Position ***Must live in the St. Louis, Missouri metropolitan area*** ***Must be fluent in both English and Spanish*** Starting Wage $21.50 per hour Hiring Bonus: $300 Monthly performance-based bonus opportunity up to $300 Full time with Benefits Training: M-F 8am-4pm (4 weeks) Shift Availability: M-F 2pm-11pm and Saturday 10am - 4pm The Customer Service Representative will be the primary contact for Access Securepak and Access Corrections customers. You will place orders, handle questions for package programs regarding order status, return processing, and product knowledge. You will work in the office. You will report to the Call Center Director. Essential Functions/Main Responsibilities Provide inbound customer service phone and chat support to Access Securepak and Access Corrections customers. Process customer orders, deposits, track shipments and answer customer questions. Process a variety of administrative tasks as a result of the customer call or chat. Meet establish performance metrics and quality standards. Other responsibilities as determined by our needs. What You'll Need High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Must be at least 18 years of age. Proficient in Spanish and English (Speaking and Writing). Meet availability requirements that includes, days, evenings, Saturdays, and holidays. You will attend four-week training from 8 am to 4 pm Monday through Friday. Knowledge of basic PC and Microsoft Office skills. Prior customer service experience. Experience interpreting and responding to customer requests. Upbeat telephone voice. Can type 30 wpm. Must live in the St. Louis metropolitan area. EEO Statement Equal Employment Employer as to all protected groups, including protected veterans and individuals with disabilities. We maintain a drug-free workplace. A copy of our Privacy Policy and CA Employee Privacy Notice can be found here: #J-18808-Ljbffr Inmate Calling Solutions, LLC