Supervisor, Student Central

The Student, Central Supervisor is responsible for the daily operational leadership and oversight of the College’s student services one-stop. This position ensures consistent, accurate, and high‑quality service delivery across financial aid, student records, registration, residency, and general campus services. The Supervisor provides direct oversight of front‑line service functions, including the front desk, computer lab, student workers, ID services, scheduling, and office logistics, and leads operational implementation of the HECC program within Student Central. Operational & Department Leadership Directs day‑to‑day Student Central operations, ensuring service accuracy, efficiency, and alignment with College policies and regulatory requirements. Monitors service demand, workflow, and coverage; adjusts staffing and processes to support high‑volume service periods. Provides hands‑on assistance across service areas, including the front desk, computer lab, ID services, and chat during peak times, absences, or operational disruptions to ensure consistency for students. Serves as primary escalation point for complex student and family issues requiring advanced interpretation of policy and process. Ensures consistent application of procedures across service areas and staff. Oversees front‑line staff, supporting the computer lab, ID services, and front desk operations. Provides direct supervision of student workers including hiring, training, scheduling, performance management, and corrective action as appropriate. Ensures staff readiness through ongoing training related to customer service standards, FERPA, and student information systems. Oversees daily scheduling and staffing alignment to ensure adequate coverage during peak and non‑peak periods. Manages Student Central office logistics, including space utilization, supplies, signage, and service configuration. Oversees computer lab operations to support student access and appropriate use. Program Management Leads operational implementation and ongoing oversight of the HECC program within Student Central, ensuring consistency and compliance. Identifies process gaps and operational risks; develops and implements improvements to enhance service delivery and efficiency. Maintains operational documentation and procedures to support staff consistency and continuity. Ensures adherence to FERPA, institutional policies, and applicable federal and state regulations. Supports data tracking, service metrics, and reporting related to operational performance and student service trends. Collaboration & Communication Works collaboratively with Financial Aid, Records, Registration, Residency, IT, and other campus partners to support integrated service delivery. Communicates procedural updates, operational expectations, and service standards to staff and leadership. Contributes to planning for peak enrollment periods, system transitions, and operational initiatives. Culture of Respect Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community. Minimum Education and Experience Required Bachelor’s Degree in a related field. Three (3) years of progressively responsible experience in student services, enrollment services, or a related higher‑education area. Demonstrated supervisory experience, including oversight of student employees. Schedule includes some evening and Saturday hours. An appropriate combination of education, training, coursework, and experience may qualify a candidate. Schedule Full time, 40 hours per week. #J-18808-Ljbffr The Chronicle Of Higher Education, Inc.