Guest Services Associate

Douglas J Institutes & Salons

Job Description

Description:

We are looking for a friendly, professional, and dependable Guest Services Associate to join our team. This position serves as the first point of contact for our guests and students and plays an important role in creating a welcoming, positive experience from the moment they walk through our doors.

The ideal candidate enjoys working with people, is organized and detail-oriented, and can confidently balance customer service, administrative tasks, and a busy front-desk environment.

Responsibilities:

Greet and welcome guests in a warm and professional manner
Answer phones and assist with scheduling appointments
Check guests in and out and process payments
Provide excellent customer service while managing front-desk communications
Help maintain a clean, organized, and inviting reception area
Monitor the daily schedule and help keep services running smoothly
Assist with retail recommendations and purchases
Represent the school in a positive, professional, and enthusiastic manner

Requirements:

Previous customer service, receptionist, front-desk, salon, spa, or hospitality experience is preferred
Excellent communication and interpersonal skills
Friendly, approachable, and professional demeanor
Strong organizational and multitasking abilities
Comfortable using computers, phones, scheduling systems, and basic office software
Reliable and punctual
Must be available for some evening and weekend shifts

Apply

Vacancy posted 6 days ago

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