PM Front Office Supervisor

Overview Thompson Houston is hiring for a PM Front Office Supervisor to join the hotel’s front office team. The property is located in a 36-story skyscraper at Buffalo Bayou Park, offering luxury amenities including 172 guestrooms, 34 suites, 100 residences, a spa, fitness center, several destination restaurants, a private heliport, a one-acre pool deck, and over 17,000 square feet of flexible meeting and event spaces. Benefits for Thompson Houston colleagues include: Free room nights, discounted and Friends & Family room rates Medical, dental and vision insurance with a 30-day waiting period 401(k) with company match Free parking Generous paid time off Paid family bonding time and adoption assistance Tuition reimbursement Employee stock purchase plan Discounts at various retailers (Apple, AT&T, Verizon, Headspace, and more) Responsibilities Provide leadership and direction to front office staff; support senior leadership by developing and assuming basic management responsibilities. Coach and guide associates; coordinate training, scheduling, payroll, and interviewing as appropriate. Lead front office agents responsible for the guest registration process and communication of hotel services and promotions. Maintain a high level of guest service to create a positive guest experience. Process forms of payment and respond to guest inquiries as part of front desk duties. Qualifications A true desire to satisfy the needs of others in a fast-paced environment. Refined verbal and written communication skills. Ability to stand for long periods of time. Experience and a thorough understanding of Front Office operations with at least 1-2 years in a hotel front desk role. #J-18808-Ljbffr Thompson Hotels