Senior Warehouse Operations Manager

Business Unit: Store Support Centre (SSC) Time Type: Full‑time Who We Are lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we’re in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth‑focused environment for our people. About This Team Our Global Distribution teams are part of our greater lululemon Supply Chain organization. This team supports lululemon’s overall purpose by ensuring we are fulfilling our products to our guests through our various channels including our retail stores and ecommerce. Reporting to the Director of Distribution Operations, the Senior Warehouse Operations Manager is responsible for overseeing all DC operations for a particular shift/department within a campus. They lead their DC operations teams, ensuring efficient DC operations and SLA attainment, all while hitting their key safety, service, quality, and cost goals plus driving employee engagement and enhancing our culture and employee experience. The Senior Warehouse Operations Manager contributes to the annual business plan and manages a budget that effectively allocates resources to meet and exceed financial and business objectives. They act as a coach to the Warehouse Operations Managers on their development to build their talent pipeline. They do this by actively developing their people through vision and goals, coaching and feedback. Core Responsibilities Directs and oversees all aspects of a building shift or a significant department(s) within a large building. Supports the Distribution Center Director in creating and implementing operating and strategic plans to drive continuous improvements. Effectively helps to set and manage the annual budget to meet or exceed set targets. Responsible for Anaplan inputs for Network Planning: weekly SI updates to the Project Management group, feedback, and input to engineering on labor internal standards for process improvements, ensuring performance management is occurring and consistent. Responsible for approving labor and workforce planning for Warehouse. Responsible for all aspects of talent management for their salaried direct reports and their results including hiring, training, annual review process, performance management, development and coaching, engagement, off‑boarding and rewards and recognition. Identify, hire, develop, and manage talent, including building and delivering succession planning across the building shift or department. Responsible for partnering with Health and Safety and Asset Protection and People and Culture on employee concerns for their direct reports that require escalation. Responsible for effective communication flow to Warehouse Operations Managers. Responsible for collaboration with all support teams – Health and Safety, Asset Protection, People and Culture, Engineering, IT, Logistics, Network Strategy. Responsible for large scope strategic initiatives and projects within the scope of the building shift, large department, or building. Responsible for continuous improvement with the scope of building shift, large department, or building. Responsible for strategic initiatives outlined from the Project Management group. Implement, teach and lead lean methodology to drive operational efficiency. Approves Warehouse Operations Managers expenses. Supports with annual DC compensation review. Supports with labor law and health and safety compliance for their area. Supports Director with developing the facility strategy and multi‑year roadmap. Supports with communicating process alignment between N. America DC locations. Supports with presentations to S. Leadership (Directors, VP, SVP and SLT). Supports with accounts payable invoicing. Champions and leads through lululemon’s IDEA (Inclusion, Diversity, Equity and Action) initiatives and values. Qualifications 7–10 years of leadership experience in a Distribution Center or similar environment – preferably in a fast paced, high‑growth environment. 5 years of direct people management experience of hourly and salaried employees. Bachelor’s degree preferred in Engineering, Supply Chain, Logistics, Operations or relevant on the job years of experience. Proficient in Microsoft Office Suite, Warehouse Management System and Labor Management System experience preferred. Strong understanding of cross‑functional departments and ability to work with partners across fulfillment on solutions. Ability to lift up to 50lbs frequently. Ability to maintain a safe work environment. Flexible and adaptable with schedule which could include nights, working required holidays, some weekends with occasional after‑hours requirements and overtime. Must Haves Acknowledge the presence of choice in every moment and take personal responsibility for your life. Possess an entrepreneurial spirit and continuously innovate to achieve great results. Communicate with honesty and kindness and create the space for others to do the same. Lead with courage, knowing the possibility of greatness is bigger than the fear of failure. Foster connection by putting people first and building trusting relationships. Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously. Additional Notes Authorization to work in USA is required for this role. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of employment visa at this time for this role. Compensation and Benefits Package Lululemon’s compensation offerings are grounded in a pay‑for‑performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $144,100 – $189,100 annually; the base pay offered is based on market location and may vary depending on job‑related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth: Extended health and dental benefits, and mental health plans Paid time off Savings and retirement plan matching Parenthood top‑up Extensive catalog of development course offerings People networks, mentorship programs, and leadership series Workplace Arrangement In‑Person In‑person collaboration and office‑based work is necessary and important for this role. Work is performed onsite, 5 days a week, depending on role requirements. Equal Employment Opportunity Lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that Lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective. Lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us at View email address on click.appcast.io. In your email, please include the position title, the location of the position and the nature of your request. #J-18808-Ljbffr