Photonics Connectivity Solutions Application Engineer - US West Coast

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Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.

Role Purpose

Responsible for pre- and post-sales support of PCS customers by ensuring successful technical positioning, ongoing engagements to get our products to be “designed-in” our customers’ own systems, deployments and adoption of our products. Requires close collaboration within the business team, Commercial Technology, and adjacent functions across the PCS business unit.

Key Responsibilities

• Help the business team position our products through ongoing interactions with our customers, with the goal of being “designed-in” our customers’ own products or systems
• Support field trials and product evaluations
• Complete on-site investigations of potential product issues raised by customers
• Act as the primary means of field remediation to resolve quality issues at customer sites
• Support sales demonstrations/presentations at customer sites and trade shows
• Perform training, troubleshooting and field support as needed to ensure successful adoption
• Conduct product evaluations on both Corning and competitor products
• Actively pursue, obtain and report competitive information to Product Line Management, Manufacturing and Sales/Marketing
• Provide recommendations to Sales & Manufacturing to solve quality and/or field related issues
• Travel to manufacturing facilities when needed to share technical knowledge of product deficiencies witnessed in the field

Required Education

• Bachelor’s Degree – Engineering, Applied Science, or equivalent demonstrated experience
• Minimum of 5 years’ experience in optical fibers and connectivity
• Ease with frequent customer interactions at technical level, comprehend needs, convey value 
• Work independently with little supervision
• Interface and communicate effectively with all levels of personnel, internal and external
• FAU (Fiber Array Unit) development experience
• CPO project experience
• Understand FAU product architecture and design concepts
• Be familiar with FAU NPI and mass production processes
• Understand optical component and optical assembly manufacturing processes
• Be familiar with major players in the optical communications industry and ecosystem
• Managing multiple customer projects simultaneously
• Working directly with contract manufacturers (CMs) and coordinating cross-functional activities
• Communicating effectively with customers on technical and project-related topics

Desired Experiences

• Technical writing ability, with emphasis on effective presentation of detailed concepts
• Knowledge of Corning Optical Communications products
• Managing multiple NPI projects
• Product industrialization and transfer-to-production activities
• Mass production introduction and ramp-up
• Providing technical training and cross-functional support

This position does not support immigration sponsorship.  

The range for this position is $97,395.00 - $133,919.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. 

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Corning offers you the total package.  

Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one.

• Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win.
• As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit with fixed contributions that grow throughout your career. Combined with matching contributions to your 401(k) savings plan, Corning’s total contributions to your retirement accounts can reach between 7% and 12% of your pay, depending on your age and years of service.
• Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family.  
• Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions. 

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodation related to disability or religion, please contact us at View email address on corningjobs.corning.com .