Real Estate Specialist

Job Summary

Anticipated hiring salary is between $69,540 - $84,240 depending on qualifications. This position is responsible for providing professional and technical support, presentation development, Real Estate document organization, rent escalations, reports, and utility billings. This position is responsible, in a support capacity, for the timely review and delivery of completed document sets to meet the business requirements of property leasing, purchase, and sales efforts of the Port/NWSA. This Position has primary responsibility for the accurate filing and organization of all Real Estate records including both hard copies and electronic copies. Primary duties include document review and organization, record keeping, generating reports, and monthly/quarterly utility billing. Work may be performed at NWSA north harbor and south harbor offices as needed.

Primary Functions

• Provide professional and technical support to the real estate department and/or the broader commercial team. Produce monthly/quarterly department reports using spreadsheet information and the property management program.
• Serve as the first point of contact for phone calls or inquiries for the department. Promote, establish, and sustain strong working relationships with internal and external customers. Participate in tenant communications and correspondence through utilizing and maintaining strong customer service and communication skills with a high-level of professionalism. Complete property research and participate in developing responses to Public Information Requests.
• Create and maintain accurate lease files, both electronically and in the department's hard copy files. Support the timely review and delivery of completed document sets to meet the business requirements of property leasing, purchase, and sales efforts of the Port or Alliance. Monitor assigned lease and utility (expense and revenue) budgets. Review and certify insurance and surety documentation to ensure lessee compliance as well as initiate and manage the renewal process.
• Monitor systems and procedures, in terms of the billing of leases and utilities, and consider alternatives for improvements.
• Input lease information in real estate property management systems and generate reports. Monitor (lease related) exception reports and conduct lease audits by cross checking lease terms with the property management system. Audit agreement and utility data for accuracy.
• Participate in utility billing and administration in both harbors, including entering meter reads into the system, calculating pr-rations for shared tenant meters, communicating reported meter or backflow issues to the appropriate homeport, auditing monthly readings to identify anomalies, tracking and paying annual fees for street use permits, and other utility administrative tasks. Work with accounting staff to ensure timely and accurate tenant billing while participating in the timely and accurate collections and processing of utility payments, calculation of lease escalations, and other invoicing as needed.

Required Education & Experience

Associate degree in business, marketing or a related discipline required. An additional two (2) years of relevant experience may substitute for associate degree. Two (2) years' experience providing high level professional and technical support in a billing, finance, customer service, commercial, business development or related environment is required. Experience interacting with customers and working in Outlook, PowerPoint, Excel and Word is also required. Experience in a real estate environment and working with legal documents or records management is preferred.

Additional Requirements

• General knowledge of real estate document sets and requirements.
• Excellent written and verbal communication skills.
• Ability to work in a department that handles information of a confidential nature with a high degree of restraint.

The position requires the ability to read and proof documents and a high degree of confidentiality. Strong customer service and interpersonal skills are needed. The incumbent should be detail oriented, organized, possess good problem-solving skills, and exhibit the ability to work in teams and independently. Energy and enthusiasm along with a learning attitude with a desire to continually search for improvements is desirable. Efficiency with various software programs including the Microsoft Office Suite are required.

This individual must demonstrate a caring customer service attitude, a strong commitment to operational excellence, and dedication to the organization's core values: Service Excellence and Partnership; Boldness, Innovation and Adaptability; Environmental Leadership; Fiscal Responsibility; Asset Management; and Health and Safety.

NWSA seeks candidates who will embrace and model these values both internally and externally, and who understand what it means to carry out these values in their everyday work. We value individuals who also bring an impeccable work ethic, honesty, and integrity, and who consistently exhibit enthusiasm, energy, and a drive to succeed. In accordance with the Immigration Control and Reform Act of 1986, all persons offered employment must provide acceptable proof of identity and authorization to work in the United States. Proof will be required prior to employment. The successful candidate must possess (or obtain within 30 days of employment) a valid driver's license. Candidate must be able to successfully complete a background investigation. Candidate must also be able to obtain/maintain a Transportation Worker Identification Credential (TWIC), which is a program managed by the Department of Homeland Security (DHS). Information on this program can be viewed here.

THE NORTHWEST SEAPORT ALLIANCE IS COMMITTED TO PROVIDING A WORKPLACE THAT IS FREE FROM ILLEGAL DISCRIMINATION AND HARASSMENT. WE ADHERE TO ALL APPLICABLE STATE AND FEDERAL ANTI-DISCRIMINATION LAWS.

As an employer of choice, the Northwest Seaport Alliance is proud to offer an excellent benefits package. This includes medical, prescription, vision and dental with no out-of-pocket premiums and full coverage for employee, spouse, and all eligible dependents. In addition, the NWSA also offers vacation, twelve paid holidays, sick leave, bereavement leave, paid parental leave, participation in the Washington State Public Employees' Retirement System (PERS) and a NWSA-funded Voluntary Employee Beneficiary Association (VEBA) account for out-of-pocket health related expenses for employees and their eligible dependents. The NWSA's benefits package is valued between 45%-55% of base salary.