Customer Service Rep - Supply Chain Operations

Job Description

Job Description

Shift - 8am-5pm - M-F

Pay: $26.44/hr

POSITION SUMMARY:  

Return Polymers, a leading PVC recycling provider and part of The AZEK Company, is searching for a Supply Chain Representative to join our team in Ashland, Oh.

Responsibilities include: 

Primarily responsible to work with our key suppliers and customers to place orders, organize shipping details, support the outside sourcing team, and coordinate deliveries and receipts with the factory.

Essential Functions Statement(s)

• Act as a single point of contact for our sourcing team, suppliers, and customers.
• Ensure timely processing of customer quotes, supplier purchase orders, and logistics scheduling.
• Responsible for the management and facilitation of activity throughout the entire order cycle, from quotation through Invoicing.
• Maintain and keep records and transactions current in JDE.
• Work with our logistics partners to ensure timely scheduling for all supplier pickups.
• Provide pro-active feedback to our sourcing team, manufacturing and customers/suppliers on issue resolution as well as pending issues that will impact customer/supplier relations.
• Maintain professional interaction with customers and suppliers to ensure overall satisfaction.
• Follow established policies and procedures.

Position Qualifications: 

• 3 plus years of supply chain, logistics, or customer service experience in a manufacturing environment.
• Detailed knowledge of MS Office, Microsoft Outlook, Excel.
• Knowledge of JDE preferred but not required. 

The ideal applicant for this role will possess the following skills:

• Accountability - Ability to accept responsibility and account for his/her actions.
• Technical Aptitude - Ability to comprehend complex technical topics and specialized information.
• Customer Oriented - Ability to take care of the customers needs while following company procedures.
• Financially Savvy - Ability to determine, understand, comprise, calculate and/or recommend actions having financial exposure to the company.
• Judgment - The ability to formulate a sound decision using the available information.
• Attention to Detail - Being meticulous about detail and thorough in completing work tasks.
• Dependability - Is reliable, responsible, and dependable, and fulfilling obligations.
• Independence - Develops own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
• Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.
• Integrity - Complete transparency and openness. Trustworthy, forthright and honest.
• We are committed to providing a diverse, equitable and inclusive workplace where diversity of all kinds is sought out, valued, respected and appreciated. We are building and promoting a culture where everyone feels empowered to bring their full, authentic selves to work. It fuels our innovation, drives operational excellence and is a source of our competitive differentiation, while connecting us closer to our customers and the communities we serve.

Equal Opportunity Employer  

James Hardie is the industry leader in exterior home and outdoor living solutions, with a portfolio that includes fiber cement, fiber gypsum, composite and PVC decking and railing products. Our family of trusted brands includes Hardie®, TimberTech®, AZEK® Exteriors, Versatex®, fermacell®, and StruXure®.

With over 8,000 employees and our U.S. operating entities headquartered in Chicago, we boast 31 operating sites, 6 recycling facilities, and 6 research and development centers globally. Powered by a dynamic workforce, we’re united by our purpose of Building a Better Future for All™ through sustainable innovation, a Zero Harm culture, and a commitment to empowering our people and communities.