Sr. Manager, Revenue Operations

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Manager, Revenue Operations based in United States.

As Sr. Manager, Revenue Operations, you will serve as a strategic operational partner to Implementation and Customer Success leadership.
You will build scalable operating frameworks, KPI systems, forecasting models, and analytics capabilities that improve post-sale performance.
The role combines executive-level strategy with hands-on execution, requiring you to turn ambiguous challenges into measurable operational improvements.
You'll connect customer activity to retention, expansion, lifetime value, and revenue outcomes to guide high-impact investment decisions.
You will also strengthen processes, systems, data integrity, and organizational cadences across rapidly evolving post-sale functions.
Success requires strong analytical judgment, the confidence to challenge assumptions, and the ability to influence senior stakeholders without relying on formal authority.
This is an opportunity to shape a developing Customer Success and Implementation operation within a fast-paced, remote-first SaaS environment.

Accountabilities

• Act as a strategic Revenue Operations advisor to Implementation and Customer Success leadership, helping translate business objectives into rigorous operational plans and measurable outcomes.
• Partner with senior leadership on annual and quarterly planning, developing bottoms-up plans grounded in operational and financial drivers.
• Own forecasting frameworks covering customer health, adoption milestones, churn risk, and expansion revenue potential, while tracking actual performance against plan.
• Lead monthly and quarterly business reviews by developing the narrative, identifying strategic gaps, and driving clear follow-up actions.
• Build financial models and business cases to support decisions around new programs, technology investments, resources, and headcount.
• Establish the operational foundation for Implementation, including funnel metrics, engagement rates, completion rates, office-hours activity, and downstream customer outcomes.
• Design and maintain KPI frameworks that define success across Implementation and Customer Success and establish the infrastructure required to measure performance.
• Build analytics that connect Implementation and Customer Success activities to retention, expansion, customer health, and other business outcomes.
• Identify operational gaps, workflow inefficiencies, reporting limitations, and data integrity issues, using evidence to recommend and prioritize improvements.
• Own the Revenue Operations relationship with customer support platforms such as Freshdesk, partnering with systems teams to improve architecture, workflows, adoption, and data quality.
• Establish process standards, documentation, handoff requirements, escalation frameworks, and renewal or expansion triggers to create consistency across post-sale teams.
• Develop customer health scoring, predictive churn signals, cohort analyses, engagement models, and revenue attribution frameworks.
• Oversee the operational performance of AI-enabled customer support capabilities, measuring deflection, resolution quality, customer satisfaction, and opportunities for improvement.
• Build early-warning systems that provide proactive visibility into customer risk before churn becomes inevitable.
• Translate operational activity into executive-level insights around customer lifetime value, retention, expansion, and revenue impact.
• Identify product gaps affecting customer outcomes and provide Product teams with structured, data-backed insights.
• Partner with broader GTM Strategy teams to incorporate post-sale intelligence into the overall customer lifecycle strategy.
• Lead and develop analysts or other team members, establish high performance standards, and foster a culture of ownership and continuous improvement.

Requirements

• 10+ years of professional experience across Revenue Operations, Customer Success Operations, GTM Strategy, or closely related post-sale functions within sophisticated organizations.
• Demonstrated success building or scaling Customer Success or Implementation Operations frameworks from foundational stages to mature, institutionalized capabilities.
• Strong analytical expertise, including retention modeling, cohort analysis, churn attribution, customer health scoring, forecasting, and business-impact measurement.
• Proven ability to connect implementation performance and customer engagement to measurable retention, expansion, revenue, or lifetime-value outcomes.
• Experience operating within PLG or hybrid SaaS models, with an understanding of the operational dynamics between self-service and high-touch customer motions.
• Strong familiarity with customer-facing platforms such as Freshdesk, Zendesk, Gainsight, Salesforce Service Cloud, or comparable systems.
• Exceptional ability to synthesize complex quantitative and qualitative information into clear strategies, recommendations, and executive-level narratives.
• Demonstrated ability to influence and challenge senior leaders using data, while building alignment across functions without relying on formal authority.
• Strategic thinker with strong operational depth who can establish long-term direction while remaining comfortable with hands-on execution.
• Strong people leadership capabilities, including developing analysts, setting high standards, delegating effectively, and building a culture of accountability.
• Highly proactive approach, with the ability to identify emerging risks, opportunities, and operational gaps before they become urgent.
• Comfortable operating in ambiguous, rapidly changing environments and creating structure where processes or ownership are not yet clearly defined.
• An MBA from a highly regarded institution or experience in top-tier management consulting is strongly preferred.
• A demonstrated record of strategic impact, operational excellence, and executive-level problem solving is essential.

Benefits

• Annual salary range of $155,000-$180,000 .
• Fully remote work environment.
• Opportunity to operate in a global, remote-first organization.
• High-impact leadership role with significant ownership across Revenue Operations, Customer Success, and Implementation.
• Opportunity to build and scale operational frameworks and processes from the ground up.
• Exposure to large-scale SaaS operations, customer lifecycle strategy, analytics, and AI-enabled workflows.
• Collaborative environment focused on innovation, ownership, and continuous improvement.
• Opportunity to work cross-functionally with senior leaders and teams across the broader organization.
• Career development opportunities within a rapidly growing technology environment.
• Equal opportunity workplace committed to fair and inclusive employment practices.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?


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