Operational Embedded Engineer - Atlanta

“It’s our fears that will limit our success, not our mistakes. The secret to successful hiring is to look for people who are not afraid of failing and want to change the world” – E80 Group CEO and Founder, Enrico Grassi Sounds like you? Great! Here’s what E80 Group has to offer. Position Description The Operational Embedded Engineer plays a critical role in ensuring customer satisfaction by managing and coordinating the daily, weekly and monthly activities to maintain, operate and support the E80 systems and equipment in dedicated customer plants. This position involves close collaboration with cross‑functional teams, client maintenance and operation teams. This position will be 50% hands‑on the equipment/system and 50% supervising and coordinating with other E80 staff and customer. He/She will be assigned to a specific customer’s plant or to a group of plants. The main goal is to deliver maximum customer satisfaction for any E80 customer service‑related matters occurring in the plant. Duties and Responsibilities 1. Customer Interaction Act as the first point of contact for customer service‑related aspects such as asset and system performance, ticket resolution, spare parts inventory management and overall service delivery. Ensure timely and effective communication with customers and E80 back‑office support to address client needs and concerns. Organizes and manages periodic technological update sessions, with the goal of informing and training customer personnel and managers about E80’s latest technologies, technical solutions and products. Participates in periodical operational and management meetings with customer staff. Prepares and shares with customer quotes for parts and interventions to address customer needs and requests the client to issue POs to the E80 team to handle properly the requests. 2. Resource Allocation Allocates technical resources, verifies equipment and tools if needed, and manages materials for various customer field services activities and projects based on requirements and resource availability. 3. Scheduling and Coordination Develops and maintains resource schedules for maintenance, field service, and retrofit activities, ticket resolutions, ensuring optimal utilization of resources. Liaises with CSAM, supervisor, resident engineers, spare parts team representative, service coordinators, technical supervisors, technicians, and other stakeholders to ensure smooth execution of services. Orders spare parts if possible and follows up with spare part representative on respective deliveries and defines priorities. Enters and manages tickets in Salesforce. Manages and coordinates resource interventions onsite based on scheduled activities for maintenance and ticket resolution for technical aspects. 4. Performance Monitoring Monitors and reports on the performance of allocated resources, identifying any issues or inefficiencies and implementing corrective actions as necessary. 5. Process Improvement Continually reviews and improves resource allocation processes and procedures to enhance efficiency and productivity. 6. Compliance Ensures all maintenance, field service, and retrofit activities comply with relevant regulations, standards, and company policies. Observes customer behavior and alternative service purchase to recommend areas for improvement within E80 organizations. Escalates to organization any customer‑important aspects. 7. Safety Ensures all precautions are in place for the safe operation of E80 systems and escalates to stakeholders and management if discrepancies arise. Performs advanced electrical troubleshooting on every E80 machine in the system, using all available diagnostic tools, if required. Replaces, programs, and configures E80 electromechanical components, if required. Performs engineering and software maintenance tasks periodically, if required (Example: LGV/s calibration and navigation parameters, etc.). Position Qualifications A bachelor’s degree in engineering, operations management, or a related field is preferred. Alternatively, equivalent experience in maintenance management in the material handling and industrial machine design and manufacturing industries will also be considered. 3+ years of experience in the material handling, packaging equipment, robotics, and palletizing industry is essential in customer service, project management, asset management. Familiarity with industrial equipment design, manufacturing, and maintenance processes is highly preferred. Strong technical background with understanding and/or hands‑on experience on all technical aspects of an E80 automation system (PLC, PC, LGV, EM). CMRT, Certifications highly preferred. Knowledge of SAP ERP system, CRM (Salesforce). Knowledge of Microsoft Office365 and Power Platform. Strong analytical skills and attention to detail. Excellent organizational, communication and collaboration abilities. Be a change agent. Passion for customer service and a customer‑centric mindset. What's in It for You Compensation : $35/hour – $42/hour DOE (FLSA non‑exempt) Location : Atlanta, GA Not just a job, but Career growth : Our steady year‑on‑year growth fosters a culture of talent development where we constantly create opportunities for you to learn, grow, and feel empowered to reach your full potential, no matter which career path you choose. E80 World Academy : Be prepared to be impressed by our innovative training and learning programs. We offer cutting‑edge insights to help you refine your expertise and succeed in your role. #BE80 : You’ll be part of a dynamic, collaborative team where giving back is at the core of our success and central to the #BE80 Culture. Qualified applicants will receive consideration. E80 Group does not tolerate any kind of discrimination or offensive behavior against one’s personality (for example, moral, sexual or other kind of harassment, intimidation, persecution and other), or social exclusion or unfair treatment due to nationality, race, colour, ethnic or social origin, membership of a national minority, property, birth, disability, age, sexual orientation, gender, genetic features, family status, religions or political views or physical disabilities, veteran status, citizenship status, marital status, or pregnancy. We honor our commitments under articles 1 and 18 of Law No. 68/1999 and give special consideration to candidates in protected categories. #J-18808-Ljbffr