ER Facility Administrator/Nurse Manager - Denton Rayzor Ranch

The Facility Administrator/Nurse Manager is responsible for all facility operations at TotalCare Emergency Room at Denton Rayzor Ranch. Works closely with all departments to develop, improve, implement, and maintain clinical and administrative processes. Responsibilities Direct the Emergency Center staff. Support and empower staff to embrace TotalCare's mission and values. Oversee the Front Office, Nursing, Pharmacy, Laboratory, and Radiology efforts and comply with risk management/quality assurance, environment of care/life safety, and infection control. Develop short and long‑term goals for each department. Prepare schedule to maintain adequate staff levels that meet unit requirements. Act as Safety Officer and ensure the building and properties meet safety and cleanliness standards. Oversee appropriate stock of supplies, medication, and disposable goods within the facility. Lead the resolution of customer complaints and concerns by diffusing upset customers, offering service recovery when appropriate, providing action plans and staff education, and documenting per DSHS guidelines. Create a culture of exemplary customer service, leading by example, and providing constant mentoring and coaching to clinical staff. Demonstrate flexibility, organization, and ability to function under stressful situations; may be required to work outside traditional work hours or take calls after work hours. Participate in the on‑call schedule in conjunction with other management members. Ensure compliance with all policies and procedures and that documentation meets current standards; assist with modification/development of policies, procedures, clinical and other related forms/documents per local, state, and federal laws. Collaborate and manage QAPI requirements of Patient Safety, Clinical, Infection Control, Employee Health, and Pharmacy & Therapeutics. Collaborate with TotalCare ER Educator on staff educational material, programs, and training. Oversee employee health team and records, ensuring all necessary documents are accurate and up‑to‑date. Work with the Billing Department to effectively process claims and payments. Oversee front office processes to maintain proper accounting procedures. Work with Recruiting and Human Resources to perform management activities such as interviewing, onboarding, evaluating, disciplinary counseling, and termination of staff. Facilitate weekly one‑on‑one meetings with all direct reports; hold monthly facility meetings and daily huddles to ensure effective communication for all teams/shifts. Perform other duties as assigned or requested by the supervisor or other members of the Executive Team. Requirements Ability to read, write, and speak English to converse with patients. Knowledge of how to operate basic office equipment such as a multi‑line phone, computer, printer/copy/fax/scanner machine. Ability to maintain a polite and professional demeanor while providing excellent customer service. Strong judgment and leadership skills, as well as the ability to be a high‑functioning team player. Detail‑oriented with exceptional interpersonal communication skills. Knowledge of OSHA, HIPAA, and CLIA standards and requirements. Ability to accurately read and write medical terminology. Ability to multitask and work independently in a clinical setting using sound judgment in a high‑pressure environment while maintaining excellent patient care and customer service. #J-18808-Ljbffr TotalCare