Sr. Technical Functional Analyst - CCM

General Information LocationCary, North Carolina Alternative Location(s) Posting Location:Clarks Summit, Pennsylvania Working Schedule Full-Time Work Arrangement Hybrid Relocation Assistance Available No Grade 11T Posted Date 29-Jun-2026 Job ID 18701 Description and Requirements The Team You Will JoinWhen you join MetLife’s Global Technology team, you’ll be part of a forward-thinking group dedicated to shaping the future of digital solutions for customers worldwide. You’ll develop, maintain and support technology applications and delivery, leveraging AI, automation, and contemporary ways of working to enhance experiences and drive business outcomes. Your work will simplify complex processes, improve tech resiliency, and ensure high-performing, seamless solutions that power life’s most important moments. In this dynamic environment, you’ll collaborate with talented peers across teams and functions, expanding your skills in impactful ways. Ready to push boundaries and set new industry standards? Join us and help drive the future of technology forward.The OpportunityWe are seeking a Sr.Technical Functional Analyst who thrives at the intersection of business analysis and emerging technology. In this role, you will lead requirements gathering and solution design for CCM platform initiatives, translating complex business needs into structured technical artifacts. Critically, you will champion the use of AI-powered tools and methodologies to modernize how requirements are captured, validated, and delivered — moving beyond traditional documentation practices toward intelligent, scalable approaches.Key ResponsibilitiesCCM Domain & Requirements Analysis:Serve as the primary analyst for CCM platform initiatives across Quadient, and xPression.Collaborate with business teams and product owners to elicit, document, and validate requirements.Develop and maintain key analysis artifacts including:Customer Requirements Documents (CRD).Functional Requirements Documents (FRD).Mockups and wireframes for document templates.Data mapping sheets from System of Record (SOR) to standard CCM payload specifications.Analyze upstream data sources and define transformation rules to support document generation and distribution (print, email, SMS, fax).Ensure compliance with archiving standards and MetLife data store requirements.AI-Driven Analysis & Modernization:Leverage AI tools and large language models (LLMs) to accelerate requirements gathering, documentation, and gap analysis.Design and deploy AI agents to automate repetitive analysis tasks, improve accuracy, and reduce delivery cycle time.Evaluate and adopt emerging AI technologies to continuously improve the team's analysis and delivery practices.Promote a shift from traditional requirements methods toward intelligent, AI-assisted workflows.Stakeholder & Delivery Leadership:Act as the liaison between business stakeholders, product owners, and technology teams.Facilitate requirements workshops, design reviews, and walkthroughs.Support UAT and system testing to validate that business requirements are met.Mentor junior analysts and share best practices in both domain knowledge and AI tooling.Required QualificationsBA/BS in Computer Science, Information Systems, or a related field.5+ years of experience as a Technical or Functional Analyst in a technology-driven environment.Hands-on experience with one or more CCM platforms: Quadient Inspire.Proficiency in creating Requirement documents, data mapping sheets, and document template specifications.Demonstrated experience using AI tools (e.g., GitHub Copilot, M365, Claude, or similar) to support requirements, documentation, or analysis tasks.Understanding of data flows from Systems of Record to downstream CCM payload structures.Strong SQL skills for data validation and extraction.Preferred QualificationsExperience building or configuring AI agents using tools such as GitHUB, Microsoft Copilot Studio, or similar frameworks.Familiarity with REST/SOAP API integrations within CCM workflows.SAFe or Scrum certification.Knowledge of archiving solutions and MetLife data store standards.Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.The expected salary range for this position is$89,900- $120,000. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife’s U.S. benefits, please click here.About MetLifeRecognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces, as well as the Fortune 100 Best Companies to Work For, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”).If you need an accommodation due to a disability, please email us at View email address on click.appcast.io. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.MetLife maintains a drug-free workplace.This posting is for a current vacancy and is anticipated to remain open for at least 90 days from the listed posting date.