Location Manager

Seeking a Location Manager for Simard Automotive/Point S in Alaska!

About Us:

Simard Automotive/Point S, a reputable leader in the automotive service and tire industry for over 25 years in Alaska, is seeking a dynamic Automotive Repair Service and Tire Shop Manager. Our commitment to excellence, integrity, empathy, and attentiveness has cemented our reputation in the community. We operate with a vision of empowering our team and customers to reach their highest potential.

Position: Location Manager

Supervisor: Area Manager

Supervises: All store personnel

Location: Alaska

Your Role:

As an Automotive Repair Service and Tire Shop Manager, you'll be instrumental in steering the operations of either our full-service or lube and tire store models. We are looking for a versatile leader, proficient in managing diverse automotive service operations and committed to upholding our core values. Customer service and service writing are essential components of the role , as you'll be required to generate clear, professional service orders, manage customer inquiries and communications, and support the shop's day-to-day operations with effective documentation. Your written communication will directly contribute to delivering a smooth and efficient customer experience, ensuring that all service-related details are accurately conveyed to both the team and customers.

Key Responsibilities:

• Lead and manage operations across different store models: full-service and lube and tire.
• Demonstrate proven experience in a service advisor role, ensuring customer satisfaction and operational efficiency.
• Write accurate, clear, and comprehensive service orders, work orders, and repair documentation . Ensure that all customer interactions, service requests, and job progress are carefully documented for seamless follow-up.
• Be a leader by example, demonstrating how to service customers and sell quality work with quality services performed and supervised in the shop.
• Apply your experience as a previous location manager to drive business success and use your writing skills to enhance operational communication and the customer service experience.
• Uphold our high standards of customer service, quality, and integrity in every interaction.
• Implement strategies to meet sales targets, manage Profit and Loss statements effectively, and utilize written reports to drive performance analysis.
• Streamline processes and systems for operational excellence, including documenting and tracking inventory and orders.
• Foster a positive team environment, encouraging growth and accountability while using written communication to keep team members informed and aligned with the company's goals.

Essential Qualifications:

• Minimum three years of experience as a Store Manager in the automotive industry, with specific experience in full-service and lube and tire operations.
• Proven track record as a service advisor, with strong customer service, team management, and service writing skills.
• Independent Shop or Franchise Management experience
• Strong written communication skills with experience in creating clear, concise service orders, quotes, and repair documentation.
• High School Diploma or equivalent, with strong organizational and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Valid driver's license (state-issued where employed).
• Fluent in English.

What We Offer:

• A challenging yet rewarding role in a well-established company.
• Opportunities for personal and professional growth.
• Relocation assistance for the right candidate.

Join Our Team:

If you are a passionate leader with a commitment to excellence, have solid writing and communication skills, and your experience aligns with our requirements, we would love to hear from you. Embrace this opportunity to contribute to a team that values professionalism and dedication to service. We are excited to discuss how you can be a part of our success story in Alaska.