General Store Manager

Job Description

Job Description

We are looking for an experienced and skilled manager with remarkable skills, who will run a store effectively and with attention to detail. Who will create positive memories for all who touch DQ. The General Manager is responsible for executing specific aspects of the restaurant operations, including financial performance, product production, inventory, personnel, sales, and marketing. Set high standards and create a great environment for the team to work.

Requirements:

• Perform under pressure in a high volume restaurant including moving and responding quickly for long periods of time.
• Work in and out of different temperature ranges.
• Stand for long periods of time. 
• Lift up to 50 pounds.
• Work around nuts and other allergens.
• Perform other duties and responsibilities as requested by the DM.

Functions:

Operations

• Manage entire operation of restaurant during scheduled shifts. Strive for operational levels that meet or exceed the Fan’s expectations in the areas of quality, service and atmosphere, creating value through an excellent experience and a fair price. Accurately complete designated duties such as inventory control, ordering of products, cash control.

Training

• Ensure that shift leads and crew are trained and fully knowledgeable on all PRIDE systems and routines, product recipes, food safety practices and restaurant safety practices.
• Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant, setting each scheduled shift up for success.

Business Planning

• Be responsible for the execution of the restaurant’s business plan as directed by the District Manager (DM), taking advice and coaching from the owner, ADQ Business Consultants, field staff or territory operator.
• Understand how to react to issues impacting the restaurant’s profit & loss (P&L) to optimize sales and profit, such as analyzing COGS and taking corrective action if necessary, maintaining inventory, projecting restaurant demand changes throughout the year and adjusting labor accordingly, ensuring that cash control/security procedures are followed, and understanding the P&L implications of workers’ compensation claims.
• Develop and implement strategies to increase average meal checks and frequency of Fan visits.

Fan Service

• Ensure that Fan service in all areas meets or exceeds company standards.
• Establish standards for the management team and crew to handle customer concerns.
• Ensure that customer complaints are promptly and appropriately addressed to resolve the problem and ensure that each dissatisfied customer becomes a return Fan.
• Understand the importance of speed of service and resolve bottlenecks in work flow.
• Build relationships with return or preferred patrons.

Team Member Leadership

• Accomplish store objectives including with hiring, training, coaching and developing shift leads and crew members to build a highly skilled and productive team.
• Complete training and new hire orientations; clearly communicate job expectations; monitor each employee and manager’s performance and job contributions, provide ongoing and helpful feedback against expectations.
• Role model and enforce policies and procedures.
• Prepare hourly employee schedules to meet the staffing requirements for each day part and seasonal demands, as determined by the DM.
• Maintain a positive working relationship with all restaurant staff to foster and promote a cooperative and pleasant working climate, which will be conducive to maximizing employee morale, productivity and efficiency.

Health and Safety Standards

• Ensure that Food Safety is the top training priority in store operations. Ensure that proper hand washing, product rotation procedures, and temperature logging are visible and active behaviors. Role model and enforce safe food handling practices.
• Maintain a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures, complying with health and legal regulations and maintaining security systems or routines.
• Understands how to react in the event of an emergency such as a workers compensation accident, a robbery, etc.

Store Marketing

• Bring useful ideas to management about how to attract new Fans and increase restaurant sales through marketing promotions and activities.
• May assist the DM in some assigned aspects of local store marketing activities and projects such as public and community relations programs, evaluating local competitors’ store marketing, identifying and tracking changing consumer demands.

Qualifications:

Experience Needed

• Minimum 3-5 years of restaurant management experience, with responsibility for restaurant profit and loss; previous quick service restaurant experience strongly preferred.

• Open availability

• High School diploma or equivalent

• Strong hospitality and customer service skills

• Proven track record of effectively managing COGS and labor

• Strong knowledge and application of safe food handling practices

• Must be ServSafe® Manager certified

• Must pass Dairy Queen Phase 1 and Phase 2 training programs

• Excellent track record of coaching and developing employees

• Work well under pressure packed situations while maintaining a great attitude

• Comfortable standing for entire shift and able to lift 50 pounds

• Ability to work in and out of different temperature ranges.

• Must be highly organized and detail-oriented with the capability to oversee many aspects of the business and multiple areas simultaneously in a fast-paced environment.

• Exhibit good manners, proper personal hygiene, and promptness

• Possess basic computer skills

• Work around nuts and other allergens.

• Have fun and maintain a positive attitude at all times!

Dairy Queen® (DQ®) franchisees, employees and crew members have been focused on creating positive memories for all who touch DQ®, for over 75 years. Unlike any other quick-service brand, DQ® food and treats hold a special place in the hearts of fans of all ages, from all around the globe. That’s why DQ® fans have always been our top priority and why we continue to look for new ways to surprise and delight them. Doing so is our passion. It’s what sets DQ® restaurants apart and is what is helping us reach our vision of being the world’s favorite quick-service restaurant