NP Boathouse Crew Member

Kayak Pittsburgh Boathouse Crew Member

Inspire. Educate. Equip. We remove barriers and create access to outdoor experiences.

Position Summary: Boathouse Crew Members are employees who assist in fast-paced customer service for the Venture Outdoors/Kayak Pittsburgh rental locations, generally open from May-October. During daily operations Crew Members will manage the front desk, checking customers in and out while managing reservations, phone calls, and any other customer inquiries. Crew Members can also expect to occasionally work away from the desk at the materials distribution area of the operation, providing safety talks and paddling instructions to arriving customers. Kayak Pittsburgh operates with both Desk Crew Members and Dock Crew Members. Candidates are encouraged to notify Management if they are interested in working in both roles. Work at more than one Kayak Pittsburgh location is also permitted. There is no need to submit multiple applications.

Duties and Responsibilities:

• Greet arriving customers as they check in for their rental of non-motorized watercraft
• Responsible for maintaining and assisting customers in fishing equipment such as rods, reels, tackle, bait, nets, and safety gear
• Responsibly operate point of sale system including the management of reservations and the secure processing of payments and payment information for multiple types of transactions
• Provide information about rentals, North Park, and Venture Outdoors to the public
• Monitor and answer the Kayak Pittsburgh phone throughout the day
• Fit customers with proper paddling equipment while conveying safety and paddling instructions to participants before they head to the dock
• Ensure participants' safety and complete satisfaction
• Clean rental facilities and materials
• Learn and follow all Venture Outdoors policies and guidelines
• Attend biweekly staff meetings facilitated by Kayak Pittsburgh management

Qualifications:

• Ability to work in a team environment
• Willingness to be flexible with work schedules
• Previous customer service experience is preferred but not required
• Ability to act in a professional and courteous manner at all times

Requirements:

• At least 16 years of age, no maximum age
• Applicants under 18 years of age must provide legal work permit
• Obtain PA State Act 34/151 Background Clearances
• Must acquire prior to employment
• Must be available to work on evenings, holidays and weekends
• Must complete mandatory onboarding trainings
• A portion of these trainings can be completed virtually
• These trainings are completed after hiring and are paid trainings
• Must have reliable transportation to and from work sites

Skills You Will Acquire and Use on the Job:

• Customer service experience
• Public speaking experience
• Client needs assessment
• Point of Sale/Registration software experience
• General work experience

Benefits and Bonuses:

• Free Kayaking
• Paid Training
• End of Summer pay increase
• Mental Health shut down- guaranteed break between Summer and Fall season
• Take part in the Venture Outdoors sponsored Simple IRA if you make more than $5000 yearly

Venture Outdoors is an equal opportunity employer committed to diversity, equity, and inclusion.

Venture Outdoors Staff Equity Statement:

• We commit to the equitable treatment of our colleagues, participants, and community members by valuing their rights, dignity, voice, and expression.
• We welcome and respect the diversity of individuality such as race, sex, gender identity, ability, culture, and religion.
• We recognize the human right for all individuals to be respected and accepted without bias.
• We commit to an organizational responsibility to build individual and community respect, dignity, fairness, care, and equality.
• We strive to understand the role our system plays in perpetuating exclusion, and to address the dynamics that support it.
• We understand that accountability is mutual and reciprocal in order to continually learn and improve.
• We believe that Diversity, Equity, and Inclusion extends beyond the workplace and encourage all to continue personal development alongside the organization.
• We require organizational staff and participants to encourage a culture of belonging and consider the entire experience and the ecosystem that supports.
• We will not tolerate explicit and implicit forms of racism, sexism, classism, xenophobia, ageism, and/or ableism.
• We will not accept the use of racial or gender biases and require staff to implement inclusionary practices within their duties and program design.