Senior Central Operations Specialist

Job Description

Job Description

What You’ll Do

The Senior Central Operations Specialist performs advanced and complex duties supporting the Central Operations department.

Responsibilities Include

• Perform advanced processing and oversight of operational functions including wire transfer processing, ACH returns and originations, cash ordering and shipping, foreign items, mail-in deposits and ICS/CDARS
• Deliver advanced support to branches, including IRA, CD and HSA inquiries, serving as a primary escalation point for both branch and inter-departmental inquiries
• Oversee ATM balancing, Reg E disputes, chargebacks, non-posts, unauthorized disputes and check adjustments
• Review, research and either accept or decline mobile deposit exceptions
• Review all department reports for accuracy, trends and discrepancies, including balancing and reconciling correspondent and department accounts
• Manage the processing of debit card orders, card numbers for branch issuance and instant issue plastic inventory
• Assist with monthly, quarterly and annual certifications and audits
• Research suspected fraud and work with internal teams and external institutions to achieve timely resolution
• Advise management of irregular or recurring problems and makes recommendations to improve the service provided
• Comply with all applicable banking compliance rules and regulations, Bank policies, procedures, and UDAAP requirements

What You’ll Need to be Successful

• Problem-solving Skills – identify and resolve problems in a timely manner, gather and analyze information skillfully and develop alternative solutions; work well in-group problem solving situations
• Customer Service – respond promptly to customer needs, solicit customer feedback to improve service, and respond to requests for service and assistance
• Collaboration – ability to work well with other departments and individuals; focus on solving conflict and listen to others without interrupting, keep emotions under control and remain open to others' ideas
• Communication – speak and write clearly and persuasively in all situations; listen, get clarification and respond well to questions
• Quality – demonstrate accuracy and thoroughness
• Judgement – exhibit accurate judgment and confidentiality; support and explain reasoning for decisions; include appropriate people in decision-making process and makes timely decisions
• Motivation – set and achieve challenging goals, demonstrate persistence and overcome obstacles and measure self against standard of excellence
• Time-management – prioritize and plan work activities and use time efficiently
• Professionalism – approach others in a tactful manner, react well under pressure and treat others with respect and consideration regardless of their status or position
• Versatility – ability to work on projects and tasks in different areas of the department
• Reliability – accept responsibility for own actions and follow through on commitments
• Productivity – meet productivity standards, complete work in timely manner and strive to increase productivity
• Compliance – consistently adhere to Bank policies and regulations, reinforce training to ensure that Bank employees are aware of UDAAP and do not harm consumers with any act that could be misleading, unfair, deceptive, or abusive in act or practice

Qualifications

• High School diploma or GED required
• Minimum 2 years of experience in financial services, banking operations or other related experience required
• Associate’s degree in finance or related field preferred
• Basic data entry skills, knowledge of Central Operations procedures preferred

Why You Should Apply

• Full-time position with excellent compensation and benefits package
• Generous time off programs
• Bonus program
• Profit-sharing
• Discounted stock purchase program
• Excellent growth and development opportunities
• And much more!

Pay Range (Hourly): $24.00 – $28.00/hour

The purpose of this job description is to provide a summary of duties related to the position. It is not intended to be all-inclusive. The employee will perform other reasonable business duties as assigned by supervisor or other management.

First Northern Bank does not discriminate based on race, color, religions, sex, gender identity, age, national origin, marital status, pregnancy, disability, or any other protected status.

The duties outlined in this description are subject to modification or change by the organization, at any time, with or without notice.