ASSISTANT MANAGER

Assistant General Manager

If you're a positive, high performer and a born leader, then we want to talk to you! As the Assistant General Manager, you'll enjoy the following work-related perks: uniforms provided, paid vacation days, meal discounts, and advancement opportunities.

Summary

The Assistant General Manager is responsible for managing restaurant operations, in conjunction with or in the absence of the General Manager. Uses discretion in daily management decisions with accountability for living the Brand values and helping the brand thrive. Focuses on developing a people and guest-centric culture that consistently delivers excellent guest service and food quality while ensuring compliance with policies, procedures, and regulatory requirements:

Essential Duties and Responsibilities

Monitors staffing levels; recruits and selects employees to talent and job profiles

Trains, develops, coaches, and evaluates employee performance; ensures systems for training employees are fully implemented and followed

Assigns activities and tasks

Identifies and develops internal candidates for management and Team Leader positions

Treats employees with respect and dignity and regularly recognizes and rewards employees

Complies with all state and federal labor laws and regulations

Manages daily activities to achieve excellence in restaurant operational performance

Holds restaurant team accountable for consistently delivering excellent guest service and food quality in adherence with brand systems, procedures, and food safety requirements to provide a raveable guest experience

Reviews practices and modifies as needed to continuously improve the guest experience

Interacts with guests and the community; responds to guest questions, concerns, and complaints in a timely and professional manner to ensure positive resolution and guest recovery

Maintains brand image by ensuring restaurant cleanliness, maintenance, and excellent service

Partners with the restaurant manager in using management information tools to analyze restaurant operational and financial performance

Identifies trends and implements action plans for improvement

Focuses efforts on developing long term sales growth initiatives designed to drive profitable sales growth

Considers cost/benefit impact of financial decisions and works to protect the brand

Monitors costs and adherence to budget and restaurant goals

The Assistant General Manager will help to support the company by maintaining an outstanding work environment through leadership, direction, training, and development.

Physical Requirements

Ability to be on your feet and alert for extended periods of time

Ability to lift up to 50 lbs. as needed

Continuous use of hands and arms

Continuous bending, reaching, and twisting

Maintains strong personal image and uniform standards

Why Work for an Ethos Hospitality Company?

We value our family members for their relentless drive, focus, passion, and humility. We know our radical candor is what fuels our strength and innovation as individuals and truth is what drives us to greatness

Our values stand for something, and we own them every day:

• Love and serve each other and our guests
• Do what it takes: It is not enough to do your best; you must do what is necessary
• Culture over strategy
• Leave it better than you found it

Virtues/Be: Loving, Disciplined, Competitive, Loyal, Consistent, Persistent