ServiceNow Upgrade Management Engineer

Location: New York City, NY







Salary: $60.00 USD Hourly - $65.00 USD Hourly

Description:

Job Title: ServiceNow Developer - HAM (Hardware Asset Management)

Experience Required: 5-10 Years

Location: New York City, NY - Hybrid

Key Responsibilities

• Design, develop, and implement ServiceNow Hardware Asset Management (HAM) solutions aligned with IT Asset Management processes and organizational standards.
• Configure and maintain HAM lifecycle processes including procurement, receiving, stockroom management, asset assignment, transfer, refresh, and disposal.
• Implement and manage integrations with procurement systems, MDM tools, SCCM, Intune, Discovery, and third-party asset inventory sources.
• Configure and maintain CMDB relationships between assets and Configuration Items (CIs), including reconciliation and de-duplication activities.
• Support asset normalization, model management, manufacturer/vendor data governance, and device type mapping activities.
• Configure and support Service Bridge and eBonding integrations for seamless data exchange with external vendors, support partners, and enterprise platforms.
• Support asset audit processes including physical inventory validation, discrepancy tracking, compliance reporting, and audit remediation activities.
• Develop workflows and automations for asset request fulfillment, device possession tracking, stockroom operations, and return management.
• Develop ServiceNow components such as Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, Flow Designer, ACLs, Notifications, and Catalog Items.
• Create reports, dashboards, and Platform Analytics visualizations for asset lifecycle tracking, compliance, inventory accuracy, and operational insights.
• Participate in instance upgrades, cloning, update set management, testing, and deployment activities across environments.
• Collaborate with ITSM, CMDB, Procurement, Security, and Endpoint Management teams to ensure accurate asset tracking and governance.

Technical Skills

• Strong hands-on experience in ServiceNow HAM implementation, development, and configuration.
• Good understanding of IT Asset Management lifecycle processes and CMDB concepts.
• Experience with Asset Management modules including Stockrooms, Consumables, Transfer Orders, Purchase Orders, and Asset States.
• Experience with Discovery, SCCM/Intune integrations, Import Sets, Transform Maps, and REST/SOAP APIs.
• Proficiency in JavaScript, HTML, CSS, XML, and JSON.
• Experience with Flow Designer, IntegrationHub, and Service Catalog development.
• Knowledge of CMDB architecture, CSDM concepts, and Identification & Reconciliation Engine (IRE).
• Understanding of ServiceNow best practices, scoped applications, upgrade handling, and instance management.

Certifications (Preferred)

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist - Hardware Asset Management

Good to Have

• Exposure to SAM Pro and ITOM modules.
• Experience with Platform Analytics and Performance Analytics.

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