Deli Manager

Base Pay $19.00 - $21.00 / Hour Job Category Retail Grocery Employee Type Non-Exempt Full-Time Description The Deli Department Manager will direct, promote, and coordinate with the deli team in a manner that will optimize the cooperative’s market share and savings, improve the cooperative’s efficiency, help achieve the cooperative’s mission and goals, and result in outstanding customer service. RESPONSIBILITIES Serve customers throughout the store while modeling a service-oriented culture and providing “best in class” customer service, which includes, greeting, engaging, and thanking every guest for their business. Schedule for the daily operation of the department to provide high-level customer service in accordance with the outlined labor budget. Ensure staff has the proper Serv Safe certification as needed. Follow all Serve Safe guidelines in reference to safe food handling for food service offerings. This will include ordering and receiving food service supplies, inventory, scheduling/monitoring food service production, labeling and monitoring levels. Process all invoices in a timely manner and maintain accurate pricing. Maintain adequate inventories by ordering from approved vendors as needed. Complete monthly inventories per company guidelines. Provide consistent, timely and friendly customer service when answering questions, making recommendations and promoting products through suggestive selling. Ensure that the Deli department is always full and fresh with the best quality products. Walk department regularly to ensure an organized, sanitary, and overall clean appearance at all times. Assist to create attractive department displays and end caps based on specific sales for the week. Use all equipment in the deli including refrigerators, slicers, freezers, ovens, stoves, mixers, etc. Maintain a clean and safe work environment by adhering to safety/sanitation regulations and procedures. Follow directives from the Administrative office and branded supplier regarding brand policies, programs, and promotions. Reports to work at the assigned/scheduled time and may be required to fill in as needed in other customer facing roles. This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned. Other duties as assigned. KNOWLEDGE AND SKILL REQUIREMENTS Education and Experience Required: Leadership and organizational Strong customer service skills with the ability to handle difficult situations professionally. Ability to supervise and motivate a team to achieve store goals. Serv-Safe Food Safety Certification Experience in inventory control procedures to ensure accurate stock levels. Proficiency in managing daily store operations, including opening/closing procedures. Skills and Abilities Required: Must be patient and helpful to exceed the customer’s expectations. Must possess knowledge of the Microsoft Suite including Excel, basic computer skills to operate scanners, registers, calculators, etc. Excellent communication skills, both verbal and written, to effectively interact with customers and staff, management and vendors. Must be able to safely lift up to 10 pounds frequently and up to 50 pounds occasionally. Must be able to lift, twist, bend, stoop, squat, stand, reach, pull, push and lift overhead. Fast-paced environment requiring standing up to 9 hours per day. WORKING CONDITIONS Position requires this candidate to work 40 hour per week in this full-time position. Schedule includes weekends and holidays, flexibility is essential. Smoke-free environment. This position is primarily indoors but at times may be exposed to heat/cool outdoor temperatures as well as when entering coolers. #J-18808-Ljbffr