Front Desk Concierge

Joining AdventHealthJoining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.All the benefits and perks you need for you and your family:Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability InsurancePaid Time Off from Day One403-B Retirement Plan4 Weeks 100% Paid Parental LeaveCareer DevelopmentWhole Person Well-being ResourcesMental Health Resources and SupportPet BenefitsSchedule:Full timeShift: Day-Weekend (United States of America)Job Description:Schedule: Full TimeShift: Requires full availability weekdays 8am-8pm, and weekends 8am-5pm.A sample 2-week schedule would look like this:Week A: Mon & Tues 8am-8pm, Fri 2pm-8pm, Sat 8am-5pm (the next day *Sunday* starts Week B)Week B: Sun 8am-5pm, Wed & Thurs 8am-8pm, Fri 8am-2pm (Sat/Sun off)Answers telephone, responds to patient questions and concerns to ensure prompt, accurate resolution is achieved. Handles various job tasks simultaneously. Demonstrates age-specific communication skills for patients with the ability to assess and interpret relevant data. Communicates with the patient or guarantor to obtain demographic, employment, insurance, and current medical condition information in order to perform accurate registration. Handles "release of information" requests for patients, referring offices, other medical facilities, attorneys, and insurance companies. Verifies insurance eligibility and determines accurate up-front collection amount. Prepares, processes, and files the medical record for each patient as required by patient type for documentation by physician and medical personnel. Participates in departmental performance improvement initiatives. Other duties as assigned.Knowledge, Skills, and Abilities:Ability to establish and maintain effective working relationships with patients, employees, and others of diverse backgrounds.Ability to request and collect co-pays and outstanding balances.Strong customer service skills.Education:High School Grad or Equiv [Required]Work Experience:3+ customer service experience [Required]Computer experience [Required]Relevant experience, preferably in hospital or hospitality industry [Required]Pay Range:$15.61 - $24.97This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. AdventHealth Corporate