Case Manager

General Description The Case Manager is responsible for resource assessment to identify client needs and establish connections/rapport within the community to provide myriad resources and connection to services. Case managers will be responsible for service planning and service plan implementation & coordination, as well as monitoring and follow-up on these services. The case manager is expected to be active in aftercare planning, crisis intervention, and third-party requests. General Description The Case Manager is responsible for resource assessment to identify client needs and establish connections/rapport within the community to provide myriad resources and connection to services. Case managers will be responsible for service planning and service plan implementation & coordination, as well as monitoring and follow-up on these services. The case manager is expected to be active in aftercare planning, crisis intervention, and third-party requests. Tasks & Responsibilities Essential Duties General Case Management functions supporting client needs. Coordinate daily case management needs assisting clients with securing resources. Coordinate/facilitate Third Party records requests. Participate in weekly Treatment Team Meetings. Discharge & Aftercare planning. Facilitate groups at least once per week. Maintain weekly communication with client’s social supports. Collects and records all information necessary for admission and extended stay review. Obtain all applicable consents, financial agreements, and ROI’s. Relationship building with all clients in residential services. Providing AMA follow-up phone calls Actively blocking AMA’s; and outreaching all clients who AMA with follow-up phone calls Collaborate with Admissions and Clinical to assist in refer out process. Liaise with BHT and Clinical staff to ensure best client outcomes and communication of client needs. On-Call/After-Hours Phone coverage and availability, as needed Maintain communication with all alumni members Additional Duties Assists and covers other staff when necessary to maintain high productivity and efficiency in the department. As the company continues to grow, additional responsibilities that are essential for the department to be successful will be assigned accordingly. Interpersonal Relations Create Meaningful Connections: Demonstrates ability to function effectively as a part of a team. Uses outstanding oral and written communication with employees at all levels of the business for support and sharing of information. Take Accountability: Take constructive feedback and prevent discourse among our peers. Live in the Solution: Critically thinking should be the solution when problems arise. Having the ability to accept constructive criticism well in an open and non-defensive manner. Be Professional: Wear business casual attire (please see dress code policy). Competencies Adaptability Customer Service Decision Making Dependability Ethics Interpersonal Skills Crisis Intervention and De-escalation Conflict Management Organization Skills Key Performance Indicators Documentation of case management services within 48 hours. Aftercare Planning coordinated, completed, and documented for every client. 85% of clients successfully connected to identified aftercare providers. Completion of at least two case management services for each client in treatment. #J-18808-Ljbffr Advantage Behavioral Health LLC.