Customer Service Associate - Deli Clerk

Customer Service Associate Our Frontline Ambassador

Reports to: Store Manager

Department: Store Operations

The job in a nutshell: The Customer Service Associate is the frontline ambassador for our brand. The number one priority of our associates is to ensure a superior customer service experience for all the patrons of Landhope Farms. This includes, but is not limited to, supporting our loyalty program, producing high quality food from our deli, ensuring freshness of our hot beverage program and leaving the customer with a desire to return, where they know our service level is consistent amongst all locations. Our associates are required to learn the cash register procedures, food preparation procedures, hot and cold beverage procedures as well as retail selling floor policies and procedures with safety as the main focus. All associates will be expected to finish our online training platform prior to being able to work face to face with customers. This online training gives all associates a solid background into the company's expectations and a bird's eye view into safety, cash handling procedures, foodservice safety and other pertinent and important foundational principles of our business.

Adherence to Uniform Policy

Landhope Farms employs a strict uniform policy to ensure a consistent brand is visually seen by all our customers. The policy can be found in the employee handbook and must be confirmed upon new hire paperwork completion.

Front Line Expectations

1. Offer superior customer service to the patrons of Landhope Farms.
2. Operate the cash register, scan items, bag merchandise and make/provide change for purchases.
3. Comply with federal and state laws by requesting personal identification from customers who are purchasing tobacco and/or alcohol.
4. Maintain proper cash levels in register drawer, routinely checked through system by management.
5. Consistently monitor the outside of the store for safety purposes.
6. Stock and refill register area inventory.
7. Greet customers and provide an enjoyable shopping experience for all customers. Respond to customer requests in a timely manner.
8. Complete indoor housekeeping functions including cleaning, dusting, mopping and emptying trash in all areas of the store. Work with a variety of cleaning supplies and chemicals.
9. Complete outdoor housekeeping functions including cleaning, power washing, sweeping, picking up and emptying trash, and keeping sidewalks/parking lot safe. Work with a variety of cleaning supplies and chemicals, salt, spill absorbents, etc.
10. Stock shelves with products and supplies to ensure in stock conditions at all times including dry storage, deli area, refrigerated/freezer items and grocery items.
11. Work in refrigerated cooler and/or freezer for extended periods of time in temperatures around or below freezing. Stack, lift, move and empty filled crates. Use a ladder when stocking higher shelves.
12. Check expiration codes and inspect all items once during shift. Properly rotate product, pull expired items, utilizing proper inventory documentation of all spoilage and store use items.
13. Follow all Landhope Farms safety and security initiatives.
14. Follow all company policies and procedures as outlined in Landhope Farms' Policy Manual, training materials and other publications.
15. Responsible for taking out trash.
16. Perform any other additional duties when assigned by store management.

Hot & Cold Beverage Expectations

1. Work in the coffee area and observe coffee thermals to determine need for refills.
2. Fill coffee basket with filter and coffee grinds; brew coffee.
3. Carry coffee thermals from brewing area to coffee station as needed.
4. Stock cups, lids, straws, coffee mixers and milk/cream in self-serve coffee area.
5. Fill and maintain our self-serve cappuccino machine available to all customers
6. Keep entire coffee area clean at all times.
7. In some stores, this also requires the functioning and maintenance of our specialty beverage BUNN machine. Daily and weekly maintenance must be completed and is the responsibility of the deli associate and/or cashier.
8. Remove trash from the coffee area, maintaining a safe and appealing area for our customers to prepare their beverages.
9. Maintain and keep clean the fountain machines. This would include bending and lifting a BIB (Bag in Box) product to affix to the fountain system for dispensing.
10. Fill all cups, lids and straws for the fountain machine ensuring all supplies are readily available for our patrons.
11. Maintain, stock and clean ICEE frozen beverage machines.
12. Fill all cups, lids and straws for the ICEE frozen beverage machines, including ensuring the product is readily available by replacing the BIBs of product in the ICEE product area.
13. Perform any other additional duties when assigned by store or deli management.

Food Service Expectations

1. Follow proper coding procedures. Check expiration codes and inspect all items once during shift. Pull expired items, document and discard.
2. Inspect all food items in deli to ensure the proper temperature and freshness. Maintain the quality of all food items, realizing freshness is our number one priority in our food program.
3. Adhere to all Landhope Farms safety standards.
4. Check Radiant kitchen monitors for orders and begin filling by making food according to customer specifications and requests.
5. Wrap and label food orders. Hand orders to customers for purchase at register.
6. Work with a variety of kitchen utensils and equipment including knives, slicer, ovens, steam tables, etc.
7. Retrieve perishable items from refrigerator/freezer for replenishment and stocking.
8. Slice lunch meat and cheese using deli slicer. Note: NO associate under the age of 18 is permitted to use the deli slicer.
9. Perform general housekeeping, including dish washing and sweeping, etc.
10. Utilizing PPE (personal protective equipment), perform all cleaning and maintenance of ovens, fryers, refrigerated areas, panini grills and steam tables to ensure foodservice sanitation requirements are exceeded.
11. Perform any other additional duties when assigned by store or deli management.

Requirements:

• Ability to comprehend and perform all safety practices, both inside the store and outside the store
• Our associates must love to smile! Our customers deserve it!
• Ability to professionally handle change
• Customer Service oriented, including suggestive selling of promotions and our loyalty program
• Strong interpersonal skills, both with customers and co-workers
• Effective communication skills, both with customers and co-workers
• Reliable transportation
• Ability to work all shifts, holidays and weekends, based on business needs.
• Must be able to perform the essential expectations of this job with or without a reasonable accommodation
• Must be at least 16 years old to be considered for this position.

Please Note:

This list of expectations and requirements is not all-inclusive, but signifies the basic job description of an associate at Landhope Farms. Our business is ever-changing and with those changes also come alterations to the job descriptions and expectations.