Lead Field Service Technician

Lead Advanced Field Service TechnicianAs a Lead Advanced Field Service Technician here at Honeywell, you will provide advanced technical support in the Industrial Automation unit, troubleshoot complex issues, and drive customer satisfaction. You will report directly to our Sr Field Supervisor and you'll work out of our Columbia, SC location on a Hybrid work schedule.In this role, you will impact the efficiency, productivity, and safety of our customers' operations by providing exceptional technical support and service.Key ResponsibilitiesProviding technical guidance and supportEnsuring efficient and effective service deliveryProvide technical expertise and support for complex technical issues, both remotely and on-siteCollaborate with cross-functional teams to develop and implement solutions for customer needsConduct training sessions for customersStay updated with industry trends and advancements, and provide recommendations for improvementEnsure compliance with company policies, procedures, and regulatory requirementsQualificationsBENEFITS OF WORKING FOR HONEYWELLIn addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. Learn moreYOU MUST HAVEMinimum of 5 years of proven experience in field service engineering, with a focus on complex technical solutionsStrong technical knowledge and expertise in relevant technologies related to advanced field serviceExcellent leadership and team management skills to guide and support the field service team effectivelyAbility to manage and prioritize multiple projects and tasks efficientlyExperience in driving process improvements and implementing best practices in field service operationsWE VALUEBachelor's degree in Engineering or a related field; NICETStrong leadership and mentoring skillsAbility to work independently and make sound decisionsContinuous learning mindset and willingness to stay updated with industry advancementsResults-oriented approach and ability to drive projects to successful completionStrong problem-solving and analytical abilitiesABOUT HONEYWELL TECHNOLOGIESHoneywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world's most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial, and process sectors with a broad portfolio of services, solutions, and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector's transition from automation to autonomy. Learn moreTHE BUSINESS UNITHoneywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18,000 employees globally. To learn more, please visit is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more