Emergency Service Dispatcher

Lorain County 911 provides 24-hour emergency dispatching services for Police, Fire and EMS services. The mission of Lorain County 911 is to serve the citizens of Lorain County by handling all 911 calls and other calls for service by contacting the necessary emergency services in a prompt, courteous, and correct manner. We respond quickly and efficiently to all emergencies, thereby saving lives, protecting property, stopping crimes and preventing major fire loss; while working in conjunction with all other emergency services providers throughout Lorain County.

Under general supervision, this position receives requests for assistance and directs emergency calls; obtains information necessary to assess the situation, and dispatches personnel to render needed assistance; conducts pre-arrival instructions and EMS calls; confers with emergency personnel to verify accuracy of information; enters data into database and assists with the maintenance of records. We are seeking out candidates that are able to work a flexible schedule including irregular hours in in the afternoon, midnight, weekends and holidays. Candidates must have a demonstrated history of good attendance. Classroom and console training is provided on site. Lateral incentive offered.

QUALIFICATIONS REQUIRED:

• Knowledge of radio and communication operations and procedures as well as FCC rules and regulations

• Knowledge of laws, legal codes, government regulations, and agency rules.

• Knowledge of computer applications, computer programs, and computer hardware and software.

• Knowledge of the geographic layout of county; including highways and thoroughfares.

• Be able to communicate effectively and use logic and reasoning to come to solutions, conclusions, or alternate approaches to problems.

• Be able to identify complex problems, develop and evaluate options, and implement solutions.

• Ability to pass the CritiCall pre-employment dispatcher test

• Ability to multi-task efficiently.

• Ability to successfully pass a drug screening and criminal background check.

PREFERRED:

• Advanced First Aid/CPR/AED

• 1 year dispatch or 911 or equivalent experience

• Basic Telecommunications

• Critical Incident Stress

• Domestic Violence

• Emergency Medical Dispatch

• Hazardous Materials

• Suicide Intervention

• Terrorism

• TTY Training

• CAD

EEO