Director of Venue Operations & Catering Services

Director of Venue Operations & Catering Services

Schedule: Full-time; flexible schedule required including evenings weekends holidays and special events as needed

Location: Broome County

Salary: $60000 - $75000

Benefits: Up to 33 days of PTO in the first year medical dental vision life insurance retirement benefits and more

Why Join ACHIEVE

At ACHIEVE youll do more than manage operations youll help create memorable experiences while supporting a mission-driven organization that serves our community. Join a collaborative team where your leadership creativity and hospitality expertise will directly contribute to successful events exceptional customer experiences and organizational growth.

The Director of Venue Operations & Catering Services is responsible for overseeing the daily operations of ACHIEVEs multifunctional event venue cafeteria and catering services. This leadership role combines hospitality management food service operations event planning staff supervision and business development to ensure exceptional guest experiences and efficient service delivery.

The positions specific duties and responsibilities include but are not limited to:

• Oversee the scheduling coordination and execution of corporate community social and private events
• Collaborate with clients to understand event needs and deliver exceptional customer experiences
• Coordinate event logistics including staffing vendors audiovisual needs décor and event setup
• Ensure the venue cafeteria and catering operations maintain high standards of cleanliness safety and presentation
• Manage daily cafeteria operations including customer service menu planning and food preparation oversight
• Oversee catering services delivery schedules and accommodations for special dietary requests
• Ensure compliance with food safety regulations health standards and agency policies
• Recruit train supervise and evaluate staff while fostering a positive and service-oriented team culture
• Develop employee schedules and monitor performance to ensure operational efficiency
• Manage budgets invoices inventory purchasing activities and vendor relationships
• Identify opportunities to improve operational effectiveness customer satisfaction and financial performance
• Promote venue and catering services through community outreach networking and relationship building
• Respond to customer inquiries concerns and feedback in a professional and timely manner
• Build and maintain strong relationships with community partners corporate clients and repeat customers
• Utilize sound judgment to address routine operational matters and unexpected situations
• Attend required meetings trainings and agency events while maintaining reliable attendance and flexibility to support business needs as required

Requirements

• Associates Degree in Hospitality Event Management Food Service or a related field with relevant experience in event management or food service; OR High School Diploma/GED with three (3) or more years of experience in hospitality event management food service catering or a related field
• ServSafe Manager Certification Certified Food Protection Manager (CFPM) certification or ability to obtain certification within six (6) months of hire preferred.
• Ability to lift up to 25 pounds and perform the physical requirements of the position
• Valid NY State drivers license with a driving record acceptable to the agencys insurance carrier

Required Experience:

Director