Automotive Retail Parts Counter Associate

Job Description

Job Description

Capital Chevrolet of Wake Forest  is looking for a friendly, dependable, and customer-focused Retail Parts Counter Sales Associate to join our Parts Department! In this role, you'll be one of the first points of contacts for our retail parts customers, helping them find the parts they need and providing a great experience from start to finish. You'll also support our team by assisting with phone calls, online part orders, and other day-to-day Parts Department needs. 

What You'll Be Doing

• Assist retail customers at the Parts Counter by identifying and selling the correct automotive parts and accessories 
• Answer incoming phone calls and assist customers with parts questions, pricing, availability, and orders 
• Help customers place and manage online parts orders 
• Look up parts using vehicle information, parts numbers, and available resources 
• Process retail sales and ensure customers receive accurate information 
• Communicate with customers and team members to help keep orders moving smoothly 
• Assist with organizing and maintaining the Parts Department and inventory 
• Help receive, check, and put away incoming parts as needed 
• Work closely with technicians, service advisors, and other Parts Department team members 
• Provide friendly, professional customer service in person, over the phone, and online 
• Assist with other Parts Department tasks as needed to help keep the department running efficiently 

What We're Looking For

• Previous automotive parts experience preferred 
• Retail, customer service, or automotive dealership experience 
• Knowledge of automotive parts and accessories 
• Strong communication and customer service skills 
• Comfortable assisting customers in person, over the phone, and online 
• Basic computer skills and the ability to learn and navigate parts and dealership systems 
• Strong attention to detail and accuracy when handling parts and orders 
• Organized, dependable, and able to multitask in a fast-paced environment 
• A positive attitude and willingness to be a team player 

What We Offer 

• Competitive Pay
• Opportunities for growth and advancement 
• A supportive, team-oriented work environment 
• Paid Time Off (PTO)

Why Capital? 

Because great careers start with the right environment. 

Capital Auto Group is home to 1,500+ team members across 20 automotive and powersports franchises. We're family-owned, growth-focused, and committed to building careers - not just filling roles. Here, performance is rewarded, development is prioritized, and culture matters. You belong at Capital.

Capital Auto Group is an equal opportunity employer committed to diversity, inclusion, and a workplace where everyone can succeed.