Network/Telecom Specialist- Onsite -In Person Interview

***In Person Interview *** Very long term project; initial PO for 1 year, expect to go for 4+ years Onsite

Job Description:

Tier I Will Provide

• Monitoring the statewide Emergency Services IP Network (ESInet) and NG911 systems 24/7 to identify outages, alarms, or performance issues.

• Acting as the first point of contact for PSAPs (Public Safety Answering Points) reporting technical problems or service interruptions.

• Receiving, triaging, documenting, and tracking support tickets through resolution.

• Troubleshooting network, telecom, and connectivity issues affecting 911 operations.

• Communicating with:

• 911 Directors and Supervisors

• Telecommunications carriers

• Service providers

• Internal Board and AT&T Tiger Team regarding outages, maintenance, and incident response.

• Escalating complex incidents to Tier II and Tiger Team technicians, or additional vendors and carriers when needed.

• Maintaining documentation, ticket narration, and operational logs in Salesforce.

• Supporting operational continuity during emergencies, severe weather events, and disaster response situations.

• Monitoring network security, system health, and telecommunications performance across PSAPs statewide.

• Coordinating reroutes or alternate communications paths during outages or call surges to maintain uninterrupted 911 service.

• Providing customer-service-focused support to PSAP personnel throughout North Carolina.

Position Details

• The role is an IN-PERSON position at 3900 Wake Forest Road, Raleigh NC 27609.

• Help desk / incident management

• Telecommunications support

• Public safety communications support

• The position supports mission-critical emergency communications infrastructure for the state.

Skills/Requirements

Skill Required Years

Excellent understanding of technologies, operating systems, networking, anti-virus, back-ups, systems firewalls, and switches. Required 3 Years

Knowledge regarding at least one of the following vendor products: - Juniper, VMWare, Microsoft, Cisco Required 3 Years

Strong writing skills to maintain organized documentation Required 3 Years

Knowledge of network cabling, network classification and network topology Required 3 Years

Experience with VOIP technologies is a plus Highly desired 3 Years

Experience in a NOC environment is preferred Highly desired 3 Years