Operations Manager Fairfield & TownePlace Forrest City, AR

Operations Manager Fairfield & TownePlace Forrest City, AR Hotel Equities is seeking an Operations Manager to oversee Front Office, Housekeeping, Laundry, and F&B operations at the Fairfield Inn and TownePlace Suites in Forrest City, AR. Base pay range $40,000.00/yr - $42,000.00/yr Job Purpose Plan and manage the hotel’s primary functions—Front Office, Housekeeping, Laundry, and F&B—to achieve guest, employee, corporate, and owner satisfaction while meeting/exceeding financial goals. Responsibilities include short‑ and long‑term planning, day‑to‑day operations, budgeting, marketing planning, and maintaining compliance with SOPs and all applicable laws. Manage Human Resources: attract, retain, and motivate staff; hire, train, coach, conduct performance and salary reviews, and resolve personnel issues. Develop and implement the annual budget, business/marketing plan, forecasts, and objectives. Ensure operational compliance with company programs, local policies, safety regulations, and federal/state/local laws. Handle guest complaints to maintain high satisfaction and quality. Coordinate emergency procedures and train Departmental Ambassadors for safety and asset protection. Promote accident prevention to minimize liabilities. Maintain front‑ and back‑house sanitation and safety to protect assets. Act as Acting General Manager in the GM’s absence. Qualifications and Requirements High School diploma / Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt processes and standards. This job requires the ability to perform the following: Advanced knowledge of hospitality and business management. Working knowledge of major hotel areas and skill to integrate and communicate information. Analytical skills to improve practices and develop new approaches. Decision making within general policies with GM guidance. Excellent communication skills with ambassadors and guests. Strong spoken and written skills for reports, policies, and procedures. Vision for inspection and assessment of the hotel environment. Mobility to walk front and back sections of the hotel. Other Passion for people and service. Strong communication skills for guest and employee interaction. Reading and writing abilities for paperwork and information updates. Basic math skills for cash or credit handling. Problem‑solving, reasoning, motivation, and training abilities. Ability to work a flexible schedule, including nights, weekends, and holidays. Amazing Benefits At A Glance Team Driven and Values Based Culture Vacation & Holiday Pay Same‑day pay available Employee Assistance Program Reduced Room Rates throughout the portfolio Third Party Perks (Movie Tickets, Attractions, Other) 401(k) Flexible spending account Life insurance Parental leave Referral program Seniority level Mid‑Senior level Employment type Full‑time Job function Management and Manufacturing Industries Hospitality #J-18808-Ljbffr