Sales and Customer Service Representative

Sales and Customer Service Representative MIRON Violetglass USA is the North American distributor of MIRON Violetglass, offering a wide selection of Miron Glass jars & bottles and corresponding closures to preserve and enhance high-quality natural products. We are looking for a customer-oriented Sales and Customer Service Representative who will join our team in Carson, California. The right candidate will act as a liaison, provide product and service information, process order inquiries, and resolve any emerging problems our customer accounts might face accurately and efficiently. Responsibilities Manage large amounts of incoming calls Manage and effectively convert inbound leads into new customers Build trust and a sustainable relationship with customer accounts through open and interactive communication Provide accurate, valid, and complete information by using the right methods/tools Meet personal and team sales and customer service targets Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution Keep records of customer interactions, process customer accounts, and file documents precisely Follow communication procedures, guidelines, and policies Go the extra mile to engage customers Prepare sample orders for potential new customers Skills Proactivity Strong phone contact handling skills and active listening Strong writing communication by E-mail Familiarity with CRM and ERP systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively Ability to work well in a team environment Strong problem-solving abilities 3+ years in a sales and customer service role is preferred. Bachelor’s degree in business administration or related field Job Type: Full-time Salary: $52k - 62k + 5% bonus per year Health insurance, 401(k) matching, Paid time off Schedule: Monday to Friday – 8 hours/day (8 am-5 pm PT) Work Location: Carson, CA Work setting: In-person #J-18808-Ljbffr Miron Violetglass USA