Restaurant & Retail Supervisor - Palace Hotel
$22.25 - $23.25 per hourGhirardelli Chocolate
Now Hiring: Retail & Restaurant Supervisor (Start Within Days!) Step into a leadership role where you can grow your career, lead a team, and deliver exceptional guest experiences-all while enjoying great perks.
Pay & Perks
What You'll Do Store Leadership & Operations
Equal Opportunity Statement We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pay & Perks
- Starting at $22.25 - $23.25/hr + tips
- Holiday Pay at 1.5x
- Quarterly bonus opportunities
- PTO accrual from day 1
- 50% employee discount
- Free sundae or shake every shift
- Flexible scheduling based on business needs
- Shifts may begin/end up to 2 hours before or after store hours for opening/closing responsibilities
- Availability for evenings, weekends, and holidays is required
What You'll Do Store Leadership & Operations
- Support the General Manager in overseeing daily store operations
- Lead shifts and manage the sales floor, including retail, cash wrap, and café areas
- Ensure high standards of cleanliness, food safety, and brand presentation
- Monitor sales and labor to help meet business goals
- Serve as the point of contact during manager absences
- Model exceptional customer service and resolve escalated guest concerns
- Maintain product knowledge, including ingredients and allergen awareness
- Create a welcoming, inclusive environment for all guests
- Help with scheduling, training, and onboarding new team members
- Coach and support team members to drive performance and engagement
- Partner with management on employee relations matters as needed
- Use POS systems (such as MICROS) to manage transactions and reporting
- Communicate effectively with internal teams (HR, payroll, IT, etc.)
- Support inventory, merchandising, and operational processes
- Previous experience in retail, restaurant, or hospitality environments
- Prior leadership or supervisory experience preferred
- Strong communication and team-building skills
- Ability to stay organized and manage multiple priorities
- Comfort working in a fast-paced environment
- Familiarity with POS systems is a plus
- Must be 18 years or older
- High school diploma or equivalent preferred
- Ability to stand for extended periods and move throughout the store
- Ability to occasionally lift and carry up to 50 pounds
- May require occasional travel to other store locations
Equal Opportunity Statement We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Vacancy posted 5 days ago
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