Product Support Specialist
$50k - $65kCODESM
We are hiring a motivated and resourceful Product Support Specialist to deliver exceptional client and technical support across a suite of CRM, AI, and marketing platform solutions designed for marketing and sales teams. This role combines CRM automation expertise with multi-product support, balancing hands‑on technical problem‑solving with clear, confident client communication. You will work directly with clients to troubleshoot issues, configure systems, and ensure their platforms are set up for success. You’ll also collaborate with our product management team to surface, prioritize, and track client‑reported bugs and product feedback. Key Responsibilities CRM & Automation Support: Configure, maintain, and optimize GoCRM automations to align with client business goals. Multi‑Product Support: Provide technical assistance, troubleshooting, and “how‑to” guidance for Cody AI, AI Suite Enterprise, and the CodeSM Client Portal. Escalation Handling: Answer inbound support calls and promptly respond to support desk tickets, ensuring client satisfaction and quick resolution. Issue Tracking & Bug Management: Work closely with product management to flag, document, and prioritize bugs or system issues identified by clients. System Setup & Maintenance: Assist with onboarding, product configuration, integrations, and ongoing maintenance for all products. Knowledge Sharing: Create and update internal and client‑facing documentation, FAQs, and support guides. Qualifications 1–3 years of experience in CRM platform administration/support (HubSpot, Salesforce, Zoho, or similar). Hands‑on experience with CRM automation tools, workflow builders, and integrations. Familiarity with SaaS platform support and multi‑product environments. Excellent troubleshooting skills and ability to translate technical concepts to non‑technical audiences. Strong written and verbal communication skills; comfortable answering support calls. Self‑starter with a proactive, problem‑solving mindset. US‑based with ability to work flexible business hours. Preferred Skills Experience with CRM systems, AI tools, or marketing automation platforms. Basic understanding of APIs, data imports/exports, and system integrations. Prior experience in a client‑facing technical support or product operations role. Salary Range $50,000 – $65,000 annually, commensurate with experience. Seniority level Entry level Employment type Full‑time Industries Advertising Services #J-18808-Ljbffr CODESM
- ...Product Support Specialist Build deep product expertise. Solve complex problems. Launch your career in tech. We're partnering with a fast-growing technology company looking for a Product Support Specialist to become a trusted expert on its B2B SaaS platform. This isn'...Suggested
ExtendMyTeam
Austin, TX3 days ago $75k
...Customer Support ExecutiveThis might just be the best support job in the world.About FyxerSince launching in May 2024 we've grown to... ...holdingDiagnose and troubleshoot complex technical issues, escalating to Product Engineering only when genuinely neededIdentify patterns in...SuggestedLive inRemote workFyxer AI
Austin, TX2 days ago$50k - $55k
...management landscape cannot be done without providing best‑in‑class support for our developers, administrators, and end users. In this role... ...our users through a variety of channels on all aspects of Box products. We are intelligent, resourceful, clever, and committed. We...SuggestedWork experience placementLive inWork at office3 days per week- 3M is seeking a Product Engineering Support professional based in the United States, with a background in engineering or science and hands-on manufacturing experience. You will work with global teams to drive technology development, process optimization, and cross-functional...Suggested
$98.96k - $120.96k
...important you know that the company that you choose to work at, and its leaders, will support and guide you. With a wide variety of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers. This position...SuggestedFull timeH1bRelocationFlexible hoursShift work- ...BMW of Austin, a Penske Automotive Group dealership, is looking for knowledgeable and friendly Product Specialists to join our team and deliver extraordinary customer experiences. JOIN OUR TEAM At Penske Automotive Group (PAG), we strive to create a positive and challenging...Local areaAfternoon shift
pagjobs
Austin, TX4 days ago - ...Product Delivery SpecialistACV is a technology company that has revolutionized how dealers... ...Wellness of our Teammates and, to support this, we offer:Multiple medical plans including... ...on deployment.As a Product Delivery Specialist, you will oversee hardware installations...Temporary workLocal areaImmediate startRemote workVisa sponsorshipWork visa
ACV Auctions
Austin, TX5 days ago - ...ShopBack Product Marketing Role The ShopBack Group is Asia-Pacific's leading shopping, rewards, and payments platform, serving over... ...pressure. We debate openly before deciding, then commit fully — and support each other along the way. What's in it for ShopBackers...
ShopBack
Austin, TX4 days ago - ...and quality of vehicle desired Educates customer on current product line options and basic product specifications Provide product... ...to customers as needed Works closely with salesperson Supports sales team as needed Maintains CSI at or above Company standards...Work experience placementLocal areaShift workAfternoon shift
- ...immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics... ...5 platform globally. The Senior Product Specialist partners closely with engineering to... ...usage of functionality and applications in support of the long-term collaboration platform...Full timeTemporary workLocal area
AbbVie Inc.
Austin, TXa month ago $36k - $85k
...family? Due to the recent changes in customer’s buying habits, our business is booming. We are hiring additional Automotive Product Specialists. There has never been a better time to advance your career in the automotive industry. Apply today. This is a RARE opportunity...Lexus of Austin
Austin, TXa month ago$180k - $220k
...platform schedules, supply expectations and software requirements. • Product definition: Translate validated needs into market requirements... ...-validated MRDs and product proposals. • Roadmap decisions supported by clear customer evidence, competitive differentiation and...Local areaRenesas Electronics America
Austin, TX18 hours ago- Lexus of Austin, a Penske Automotive Group dealership, is looking for knowledgeable and friendly Product Specialists to join our team and deliver extraordinary customer experiences. JOIN OUR TEAM At Penske Automotive Group (PAG), we strive to create a positive and challenging...
- Product Management is a fast-paced environment where innovative thinking is prized. Our team focuses on the delivery of products for external... ...; influence internal and external policy discussions to support strategic product outcomes Present strategic product communications...
$24.04 - $33.65 per hour
...Area, CA, Denver, COCustomer Success - Support /Full Time /HybridRestaurant365 is a SaaS... ...and we want that for you too!The Support Specialist, Technical is responsible for providing... ...solutions and producing quality work.Our product is the secret ingredient that makes a...Full timeRemote workFlexible hoursShift workRestaurant 365
Austin, TX2 days ago$219.1k - $296.5k
...Description AWS Specialist Technology Team (STT) is the connective tissue between AWS's deep... ...0+ technical expertise, mechanisms, and products that accelerate customer success and... ...that solve real-world adoption challenges, support full development-to-production lifecycles...Flexible hoursAmazon
Austin, TX2 days ago- TRI Air Testing, Inc. is seeking a Product Marketing Coordinator to translate complex testing capabilities into clear, industry-specific messages and go-to-market plans. You will own positioning, messaging, sales enablement, collateral, and competitive intelligence, partnering...
$44.44k
...Job Posting Title: Instructional Support Specialist ---- Hiring Department: Department of Chemistry ---- Position Open To: All Applicants ---- Weekly Scheduled Hours: 40 ---- FLSA Status: To Be Determined at Offer ---- Earliest...Full timePart timeFor contractorsWork at officeShift workUniversity of Texas at Austin
Austin, TX4 days ago$44.44k
...Job Posting Title Instructional Support Specialist Hiring Department Department of Chemistry Position Open To All Applicants Weekly Scheduled Hours 40 FLSA Status To Be Determined at Offer Earliest Start Date Ongoing Position Duration Expected to Continue Location UT...For contractorsWork at officeShift workThe University of Texas at Austin
Austin, TX2 days ago$100k - $135k
...operators build generational wealth. Our mission is to build the essential infrastructure for the mobility economy. About the Role Product Marketing connects our product, customers, market, and growth. You manage how we understand our segments, position and message each...Flexible hours- ...SummaryAs the Anesthesia and Respiratory Care/Patient Monitoring Product Sales Specialist, you will be responsible for selling anesthesia machines,... ...customers remain successful with the platform, and are supported, while also pursuing competitive accounts using non-GE...Live inVisa sponsorshipWork visaRelocation package
GE Healthcare
Austin, TX18 hours ago $46.49k - $52.89k
...Supported Employment Specialist Department: Programs Reports To: Employment Program Manager FLSA Status: Non-Exempt/Hourly Position Summary This is a full‑time grant funded position and is contingent upon renewal of the grants. The SES is responsible for all aspects of...Hourly payFull timeWork at officeLocal areaCaritas of Austin
Austin, TX2 days ago$20 per hour
...Fleet Support Specialist (Administrative / Fleet Operations) Location: Austin, TX, United States (Onsite) Contract: Full-Time (30+ hours/week) Schedule: Monday–Friday, 9:00 AM – 5:00 PM Pay Rate: $20.00 per hour About the Role We are seeking a detail-oriented Fleet Support...Hourly payFull timeContract workWork at officeMonday to FridayTrucking People
Austin, TX4 days ago$44.44k
...Instructional Support Specialist Hiring Department: Department of Chemistry Position Open To: All Applicants Weekly Scheduled Hours: 40 FLSA Status: To Be Determined at Offer Earliest Start Date: Ongoing Position Duration: Expected to Continue Location...Full timePart timeWork at officeShift workThe University of Texas at Austin Staff
Austin, TX5 days ago$85k - $90k
...Job Summary Galapagos Federal Systems, LLC is seeking a skilled and motivated Computer Support Specialist to provide technical support for mission-critical operations in a fast-paced, customer-focused environment. Galapagos Federal Systems, LLC is seeking a skilled and...Remote workFlexible hoursGalapagos Federal Systems
Austin, TX2 days ago- ...Position Overview: Under supervision, this position provides financial and administrative support for the Fiscal Operations team. Primary duties are related to Payroll and the issuance of customer support services. Independent judgment is required to plan, prioritize...Work experience placementWork at office
C2 Global Professional Services
Round Rock, TX2 days ago - ...JOB SUMMARY The Fiscal Support Specialist is responsible for providing financial and administrative support to the Fiscal Operations team. ESSENTIAL FUNCTIONS Processes employee data changes and bi-weekly payroll and reviews for accuracy and completeness. Prepares, compiles...Temporary workWork at officeLocal areaFlexible hours
C2 Global Professional Services
Round Rock, TX2 days ago - ...This role involves engaging with consumers and demonstrating products while maintaining a professional appearance. Candidates should... ...experience. The position is part-time, with flexible hours. Join a supportive culture that values your ideas and fosters growth. #J-18808-...Part timeFlexible hours
Acosta
Austin, TX4 days ago - ..., Texas, is seeking an integral team member to enhance patient journeys by conducting intakes and providing personalized nutrition support. As part of a dedicated team, you will be responsible for maintaining detailed notes, coordinating patient schedules, and reviewing...
Modern Thyroid ClinicTM
Austin, TX3 days ago - ...LifeWorks in Austin, TX is seeking a full-time Peer Support Specialist to join our Peer Services team. The role uses lived experience and training to provide group facilitation, mentorship, and education to clients, promoting recovery and wellness. The position offers...Full time
LifeWorks Austin
Austin, TX1 day ago
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