Product Support Specialist
$50k - $65kCODESM
We are hiring a motivated and resourceful Product Support Specialist to deliver exceptional client and technical support across a suite of CRM, AI, and marketing platform solutions designed for marketing and sales teams. This role combines CRM automation expertise with multi-product support, balancing hands‑on technical problem‑solving with clear, confident client communication. You will work directly with clients to troubleshoot issues, configure systems, and ensure their platforms are set up for success. You’ll also collaborate with our product management team to surface, prioritize, and track client‑reported bugs and product feedback. Key Responsibilities CRM & Automation Support: Configure, maintain, and optimize GoCRM automations to align with client business goals. Multi‑Product Support: Provide technical assistance, troubleshooting, and “how‑to” guidance for Cody AI, AI Suite Enterprise, and the CodeSM Client Portal. Escalation Handling: Answer inbound support calls and promptly respond to support desk tickets, ensuring client satisfaction and quick resolution. Issue Tracking & Bug Management: Work closely with product management to flag, document, and prioritize bugs or system issues identified by clients. System Setup & Maintenance: Assist with onboarding, product configuration, integrations, and ongoing maintenance for all products. Knowledge Sharing: Create and update internal and client‑facing documentation, FAQs, and support guides. Qualifications 1–3 years of experience in CRM platform administration/support (HubSpot, Salesforce, Zoho, or similar). Hands‑on experience with CRM automation tools, workflow builders, and integrations. Familiarity with SaaS platform support and multi‑product environments. Excellent troubleshooting skills and ability to translate technical concepts to non‑technical audiences. Strong written and verbal communication skills; comfortable answering support calls. Self‑starter with a proactive, problem‑solving mindset. US‑based with ability to work flexible business hours. Preferred Skills Experience with CRM systems, AI tools, or marketing automation platforms. Basic understanding of APIs, data imports/exports, and system integrations. Prior experience in a client‑facing technical support or product operations role. Salary Range $50,000 – $65,000 annually, commensurate with experience. Seniority level Entry level Employment type Full‑time Industries Advertising Services #J-18808-Ljbffr CODESM
$50k - $65k
...We are hiring a motivated and resourceful Product Support Specialist to deliver exceptional client and technical support across a suite of CRM, AI, and marketing platform solutions designed for marketing and sales teams. This role combines CRM automation expertise with...SuggestedFull timeFlexible hoursCODESM
Austin, TX1 day ago$44.5k - $74.1k
...Product Support Specialist I (Pacific Time) Would you like to provide first-class guidance and support to the customer? Are you interested in working with cutting-edge legal technology? About Our Team Lex Machina fundamentally changes how companies and law firms...SuggestedTemporary workWork at officeLocal areaImmediate startWorldwideRELX International
Austin, TX2 days ago- ...The Global Customer Care team provides third line technical support for customers in North America and Europe for ServicePower Service Management products. As part of this team, the Product Support Specialist is expected to possess a thorough understanding of the ServicePower...SuggestedWork experience placementFlexible hoursShift work
ServicePower
Austin, TX3 days ago $98.96k - $120.96k
...important you know that the company that you choose to work at, and its leaders, will support and guide you. With a wide variety of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers.This position...SuggestedFull timeH1bFlexible hoursShift work3M
Austin, TX3 days ago- Lex Machina, part of RELX, seeks a Product Support Specialist I to assist customers with product questions and issues, primarily during Pacific Time business hours. You will become an expert user of Lex Machina and bridge the gap between customers and the product engineering...Suggested
- ...type, and quality of vehicle desiredEducates customer on current product line options and basic product specificationsProvide product... ...actions and our decisions allows us to grow as individuals, and support each other as a team.Commitment to Continuous ImprovementEvery...Full timeWork experience placementLocal areaShift workAfternoon shift
Hendrick Automotive Group
Austin, TX3 days ago $56.63k
...applications and configurations of advanced Rehab products RESPONSIBILITIES/DUTIES Focus on the continued training, development, and support for Rehab products (large portion to... ...consistently with Rehab Product Specialists, Regional Managers, and the Quantum Team...Full timeWork at officeLocal areaRemote work- Company DescriptionThe High-Performance AI and Compute (HPAC) product line—part of the Performance Computing Power (PCP) division—develops... ...opportunity and affirmative action employer, committed to supporting diversity and fostering a work environment free of...
Renesas Electronics America
Austin, TX1 day ago - ...retail environment across the country. Position Overview:Reporting to the Senior Manager, Materials & Product Integrity, the Materials & Product Integrity Specialist supports material development, sourcing, testing, and product quality activities. Working independently...Seasonal workWork at officeHome officeOverseas
Kendra Scott
Austin, TX1 day ago $36k - $85k
...family? Due to the recent changes in customer’s buying habits, our business is booming. We are hiring additional Automotive Product Specialists. There has never been a better time to advance your career in the automotive industry. Apply today. This is a RARE opportunity...Lexus of Austin
Austin, TX2 days ago- ...Job Description Job Description Product Management Specialist Role Type: Contractor Location: Remote micro1 is seeking Product Management Specialists to support a customer project focused on training next-generation AI systems. No prior AI experience is...Remote jobFor contractors
YO AI Labs
Austin, TX14 days ago - Summary/Objective The Product Specialist advises customers on vehicle platforms, option packages, and powertrain choices with special attention to features, benefits, functionality, and information. Essential Functions Records all showroom traffic including but not limited...Full timeLocal areaAfternoon shift
- Skechers U.S.A., Inc. is seeking a Sales Associate (Product Specialist) to engage customers, deliver excellent service, and contribute to store success. This entry-level role offers growth in retail sales, cashier duties, and product knowledge sharing. You will work with...Flexible hours
- Lexus of Austin is seeking a Product Specialist to guide customers through vehicle choices, features, and powertrain options with a focus on... ...help customers compare options, discuss incentives, and support test drives in a fast-paced showroom environment. The role requires...Full time
- A leading footwear retailer in Austin is seeking a Sales Associate, also known as a Product Specialist, to join their team. In this entry-level role, you will provide exceptional customer service, assist customers in selecting the right products, and contribute to sales...Flexible hours
$80k - $100k
...pioneer of tomorrow—because at LivaNova, we don’t just treat conditions — we aspire to alter the course of lives. As Global Product Specialist (Upstream), Neuromodulation you will assist with upstream marketing and product management activities and become a subject matter...InternshipRemote workWorldwideFlexible hours- Skechers is seeking an entry-level Sales Associate (Product Specialist) in Texas. You will engage customers, provide service, and help the store achieve sales goals while representing the Skechers brand. Expect training in retail operations and cashier duties with a flexible...Flexible hours
$15 per hour
SKECHERS USA, Inc. is seeking a Retail Sales Associate for their Oak Ridge North, TX location. As a Product Specialist, you will engage with customers, provide exceptional service, and contribute to sales goals in a dynamic retail environment. This entry-level role offers...Hourly payFlexible hours- ...DescriptionThis position will maintain company IT infrastructure, support end users, and assist with MES and manufacturing-related... ...manufacturing process flows and communicate effectively with production, quality, engineering, and management teams.Support MES issue...
Woongjin
Austin, TX1 day ago - ...01Our client, a leading technology organization specializing in client hardware and software solutions, is seeking a Systems Support Specialist to join their dedicated team. As a Systems Support Specialist, you will be an integral part of the System Design Engineering...Temporary workFlexible hours
Experis
Austin, TX3 days ago - ...of Record, including grade reporting, maintenance of the course web site, and proctoring scheduled and make-up examsAssist with supporting students with university-approved accommodations (military, athletes, Disability and Access).Upon conclusion of the last day of class...Work at office
University of Texas at Austin
Austin, TX22 hours ago $34.28k
...Job Posting Title: Instructional Support Specialist, Public Health Program ---- Hiring Department: School of Human Ecology ---- Position Open To: All Applicants ---- Weekly Scheduled Hours: 27.5 ---- FLSA Status: Non-Exempt...Full timePart timeFor contractorsWork at officeThe University of Texas at Austin
Austin, TX1 day ago- ...Facilities Support Specialist Position Title: Facilities Support Specialist Reports to: Facilities Manager Supervises: Not a supervisory position Position Summary The Facilities Support Specialist provides essential operational and logistical support to...Seasonal workRelocation
Westwood Country Club
Austin, TX2 days ago - ...materials, perform laboratory clean-up, and implement and demonstrate safe practices in the lab, as necessary.Assist with preparation of pre-lab lectures and take notes in class, as necessary.Other related tasks in support of undergraduate and/or graduate education....Work at office
University of Texas at Austin
Austin, TX22 hours ago $31.17k
...Instructional Support Specialist, Public Health Program Hiring Department: School of Human Ecology Position Open To: All Applicants Weekly Scheduled Hours: 27.5 FLSA Status: Non-Exempt from FLSA Earliest Start Date: Aug 16, 2027 Position Duration: Expected...Full timePart timeWork at officeThe University of Texas at Austin Staff
Austin, TX5 days ago- Cardinal Health is seeking a Senior Specialist, Product Marketing to support Laboratory Products portfolio. The role focuses on product management, marketing and business activities, coordinating across Sales, Suppliers, Inventory and Demand Planning, Product Data Management...
$14.5 per hour
Skechers U.S.A., Inc. invites you to join as a Sales Associate (Product Specialist). In this entry-level role, you will engage with customers, deliver exceptional service, and support store success. The position offers a flexible schedule with evening/weekend shifts and...Hourly payFlexible hoursWeekend workAfternoon shift- TRI Air Testing, Inc. is seeking a Product Marketing Coordinator to translate complex testing capabilities into clear, industry-specific messages and go-to-market plans. You will own positioning, messaging, sales enablement, collateral, and competitive intelligence, partnering...
- ...rewarding payment option at checkout. About the Role This seat owns product marketing and go-to-market strategy for our US business —... .... We debate openly before deciding, then commit fully — and support each other along the way. What's in it for ShopBackers Career...
$57.4k - $98.35k
...Description Summary Under moderate guidance, supports go-to-market strategy by translating... ...materials. Partners across Marketing, Product Teams, Sales, and other teams to support... ...About the Role As a Product Marketing Specialist, you will play a crucial role in understanding...Work experience placementWork at office
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