Pet Care Specialist

Professional Bather PetSmart’s Professional Bather is responsible for engaging with pet parents and their pets while providing positive experiences, salon‑specific services and upholding the company’s vision, mission, values, and strategy. This role also shares responsibility for store cleanliness, recommends solutions for pet parents, and maintains pet safety standards. Essential Responsibilities Successful completion of PetSmart’s Splash training and safety certification program. Responsible for the pet parent experience and outcomes conducted in person, over the phone and at the sales register. Greets pet parents, answers their questions and assists with making reservations in the salon. Responsible for check‑in and check‑out procedures. Independently performs the full menu of bath and brush services and standalone services, such as nail trims, teeth brushing, and sanitary services, as well as standalone services for cats, in accordance with PetSmart’s bathing standards and procedures. Shares additional health and wellness solutions with pet parents based on the pet’s needs. Ensures a safe environment for associates, pets, and pet parents. Responds immediately when a sick or injured pet is identified in the store; transports the pet to the vet as needed. Recommends, informs, and sells merchandise and services. Maintains total store cleanliness standards. Assists and works in other departments as required. Other duties may be assigned. Participates in the culture of Belonging and Recognition. Follows all Company Policies and Procedures. Providing standalone grooming services for cats is required for associates hired on or after March 2, 2026. Associates hired prior to this date may elect to be trained in cat grooming; once trained, cat grooming becomes an essential function of the role. Qualifications Proficiency in computer applications. Ability to react under pressure and maintain composure. Flexibility in schedule, able to work evenings, weekends, and holidays as needed. Strong organizational skills and attention to detail, and safety measures. Strong written and verbal communication skills. Essential Physical Demands And Work Environment Required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. Frequently reach with hands and arms: stoop, kneel, crouch, talk and hear. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Occasionally exposed to moving mechanical parts, a wet environment with an abundance of pet hair, and moderate to high noise levels. Benefits Paid Weekly Health & Wellness Benefits 401k Plan with company match Paid Time off for full‑time associates Associate discounts Tuition Assistance Career pathing Development opportunities Do What You Love Join us for a chance to make a meaningful impact every day. Whether it’s helping a customer choose their first fish, celebrating a pet’s birthday, or seeing the smile on a pet parent’s face after a fresh groom—you’ll create moments that matter. Equal Opportunity Employer PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout the application process, upon request and as required by law. Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law). For applicants in our Waterloo, San Francisco, or Los Angeles locations, pursuant to the respective fair chance ordinances, we will consider qualified applicants with arrest and conviction records in a manner consistent with the law. In accordance with the Affordable Care Act, part‑time associates who average at least 30 hours per week (or 130 hours per month) during a designated measurement period may be eligible for medical benefits. #J-18808-Ljbffr