Self Storage Manager

Job Title

Manages day to day business of the assigned site/facility as per company policy and procedures. Meets or exceeds sales and profit objectives. Builds/Maintains business relationships within the local market. Demonstrates excellent customer service, committed to customer satisfaction. Provide customer service, lease storage units or parking spaces, market property within the local area, manage collections for past-due accounts, administrative business functions and light maintenance of the property.

Essential functions include providing outstanding customer service in person, over the phone, and through email. Assist customers with selecting the right storage solution and completing rental agreements. Meet and exceed monthly rental and sales goals. Process payments and maintain accurate customer accounts. Manage delinquent accounts and follow company collection procedures. Perform daily property inspections to ensure the facility is clean, secure, and well-maintained. Coordinate with vendors and maintenance contractors as needed. Maintain accurate records and complete daily operational reports. Promote tenant protection plans and other company services. Build relationships within the local community to help generate new business. Ensure company policies and procedures are followed while maintaining a safe and professional environment.

Other job functions include contributing to a positive work environment, conducting marketing tasks in the local area as required, enforcing rules governing the property, maintaining a professional personal appearance, and performing other duties as assigned.

Qualifications include previous self-storage or related industry experience, excellent customer service skills, the ability to multi-task in a fast-paced environment, moderate computer proficiency, organizational skills, effective communication skills, passing a pre-employment drug screen and having acceptable results of a background check, and a current valid driver's license and auto insurance.

Physical requirements include sitting or standing for up to 8 hours per day, ability to traverse entire property for audit, lock removal or tour purposes, ability to bend, twist and lift, and ability to frequently lift or move up to 25 lbs. of pressure; occasionally lift or move up to 40 lbs. of pressure.