Medical Assistant - NYU Langone Huntington Medical Group - Commack

NYU Langone Hospital—Long Island is a 591-bed university-affiliated medical center offering comprehensive inpatient and outpatient services. The organization values equity and inclusion and seeks a Medical Assistant to support physicians, advanced practice practitioners, and nurses in Deliver comprehensive patient care on the Commack campus. Position Summary The Medical Assistant is responsible for assisting providers with patient care, validating patient identifiers, preparing patients and rooms, measuring vital signs, performing phlebotomy and other specimen collection, performing Point‑of‑Care testing, maintaining EMR documentation, and handling administrative tasks such as scheduling, answering calls, and data entry. Job Responsibilities Escort patients to exam rooms. Clean and stock exam rooms. Measure and record patient vital signs. Obtain and process blood samples per NYULH policy. Support quality initiatives by following FGP guidelines for EMR documentation. Promote a positive patient experience. Communicate effectively with providers and administrative staff, escalating issues as needed. Answer phone calls. Review and respond to inbox messages. Follow up on prescription refill requests. Assist physicians with patient intake and transcribe visits into EPIC. Perform other duties as assigned. Clinical & Administrative Responsibilities Complete patient intake, obtaining vital signs and tests within scope of practice. Validate patient medical record information when accessing and updating EMR. Assist with maintaining patient flow to and from exam rooms and treatment areas. Ensure exam rooms and treatment areas are cleaned per infection control standards after each patient. Communicate the functionality and purpose of MyChart to patients during intake. Ensure appropriate translation services or equipment is available prior to visit. Assist with specimen collection and proper handling and processing of patient specimens as per policy. Perform Point‑of‑Care testing (EKG, glucose testing, pregnancy test, urinalysis) per policy, with required competency documentation. Prepare patient encounters ensuring all relevant information is up‑to‑date. Review and import “Prepare for your Visit,” “Outside Information,” and patient history before provider encounter. Support FGP clinical quality management by reviewing and updating clinical safety logbooks. Maintain patient privacy in accordance with HIPPA standards. Document patient communications and refer clinical questions to RN/Provider. Manage inbox messages related to patient medical advice per best practices. Utilize EPIC to review and update patient records and communicate with peers and supervisors. Assist physicians with procedures or set‑up as required by specialty. Stock exam/treatment rooms and/or supply closets with medical supplies, linens, and equipment. Cleans and sterilizes designated equipment after use, documenting competency. Facilitate documentation and maintenance of clinical supplies and equipment per FGP standards. Review downtime procedures related to patient visits. Complete annual competencies (Fire Safety, Hazardous Waste, MedSled, HIPPA compliance, etc.). Collaborate with administrative and clinical personnel on prior authorization, medication refills, and referrals for patient continuity of care. Assist with prescription refill requests by locating prescriptions in EMR, identifying last visit, and coordinating evaluation and renewal with RN, LPN, or Provider. Accompany physicians into exam rooms and transcribe complete history and physical exam into EPIC. Document patient orders for laboratory tests, radiology tests, medications, etc. Perform additional assigned duties. Patient Experience and Access Serve as NYU Langone Health Faculty Group Practice Brand Ambassador, upholding the NYULH Mission, vision, and values. Drive consistency by embodying FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign‑Off). Greet patients warmly and professionally, communicate each step of care or interaction. Collaborate with colleagues and management to ensure timely resolution of all patient interactions. Proactively anticipate patient needs and participate in service recovery using the LEARN model (Listen, Empathize, Apologize, Resolve, Notify), escalating to leadership as appropriate. Share ideas and areas of opportunity to improve patient experience and access with leadership. Partner with Patient Access Center and Central Billing Office to support collaboration and a positive patient experience. Ensure practice staff are proficient in the Access Agreement gold standard principles. Minimum Qualifications High School Diploma or equivalent. Completion of an accredited Medical Assistant program or a current medical assistant certification from a nationally recognized institution (e.g., AAMA, AMT, NCCT, NHA). Alternatively, certification to be obtained upon hire. Working knowledge of English in verbal, reading, and writing. Other languages are an asset. Demonstrated computer skills and ability to perform multiple tasks efficiently in a team environment focused on positive patient care. Preferred Qualifications Prior medical assistant experience. Experience with EKG, phlebotomy, and venipuncture. NYU Langone Hospital—Long Island is an equal‑opportunity employer committed to inclusion in all aspects of recruiting and employment. Qualified individuals will receive consideration. The salary range for this role is $55,326.59 – $55,616.08 annually. #J-18808-Ljbffr NYU Langone