Financial Services Assistant

Job Description

Job Description

Scope of Job:

This position is the first point of contact for clients and visitors, creating a welcoming and professional environment. This role is essential to ensuring smooth office operations and supporting our financial advisors and staff. This position will manage incoming calls, schedule appointments, handle client inquiries, and assist with administrative tasks. Provides operational support including preparing reports, client reviews and paperwork for client meetings with guidance. Performs various office administrative support duties, including handling mail, filing, and ordering supplies. Works on projects/matters of limited complexity in a support role. Works in CRM programs, including tracking sales activity, referrals, and results.

Primary Duties:

Greet clients and visitors with a smile and ensure a positive first impressions.

Answer and direct incoming calls in a courteous and professional manner.

Manage appointment scheduling and confirmations for advisors.

Handle client inquires and route them to the appropriate team member responding accurately, friendly, promptly and enthusiastically.

Assist in preparing client documents, correspondence, and meeting materials including statements, account details regarding transactions, account maintenance forms.

Mange incoming and outgoing mail and deliveries. Prepare and send out all mailings and faxes. Including quarterly performance reports and newsletter, birthday cards and gifts, and holiday items.

Ensure proper documentation and filing of client records in accordance with compliance standards. Maintain and update client and prospect contacts. This can include maintenance functions as well as opening and closing accounts.

Follow up on ACH requests, distribution requests, beneficiary changes, depositing of checks, account transfers and any other daily account transactions.

Always maintain confidentiality of client information.

Secondary Duties:

Work as a team with departmental counterparts on planning and implementing assigned projects and products.

Participate on various committees and project teams as deemed appropriate by management.

Attend, actively participate in organization, job specific training offered, and Quality Service programs.

Adhere to all applicable Policies and Procedures of BankWest organization.

Community involvement is strongly encouraged.

Other duties as assigned.

Requirements

Education:

An Associate's Degree in a related field.

Applicable experience and/or related certifications may be considered in lieu of degree.

Experience:

1 years' experience in related field.

Knowledge and Special Skills:

Knowledge of the brokerage industry.

Ability to work dependently and/or independently, under pressure, meet deadlines, and adjust work schedules as needed to complete job responsibilities.

Ability to organize and handle multiple responsibilities while delivering quality external and/or internal Customer Service.

Strong interpersonal skills to ensure effective communication with external and/or internal customers.

Knowledge or ability to learn regulatory requirements pertinent to performance of specified duties in job description.

Ability to skillfully use a variety of application software, learn computer programs, and comprehend the program output.

Adhere to Federal Privacy Standards in addition to following BankWest requirements for electronic communication and Social Engineering standards.

BankWest is a "Sales Organization" and all employees are expected to participate directly or indirectly with increasing BankWest's presence in their markets as appropriate.